{"id":1228,"date":"2023-11-09T10:17:42","date_gmt":"2023-11-09T16:17:42","guid":{"rendered":"https:\/\/uwm.edu\/wellness\/?page_id=1228"},"modified":"2026-03-26T12:04:48","modified_gmt":"2026-03-26T17:04:48","slug":"crisis-intervention","status":"publish","type":"page","link":"https:\/\/uwm.edu\/wellness\/counseling\/crisis-intervention\/","title":{"rendered":"Crisis Intervention"},"content":{"rendered":"\n<p>SHAW Counseling Services offers crisis intervention Monday through Friday from 9:00 am until 4:00 pm. Same-day crisis sessions are reserved for students in high distress (see criteria below). Crisis sessions are intended to be brief (30 minutes) and focus on stabilization, short-term problem solving, and identification of next steps. Please call 414-229-7429, option 2, during business hours.<\/p>\n\n\n\n<p>Outside of business hours call UW Mental Health Support 24\/7: 888-531-2142 or the National Suicide Prevention Lifeline: 988.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-shaw-crisis-faq\">SHAW Crisis FAQ<\/h2>\n\n\n\n<div class=\"uwm-p-accordion\" data-accordion-prefix-classes=\"uwm\" data-accordion-cool-selectors=\"1\"><button class=\"uwm-p-accordion--toggle-button size-p-md\">Expand All<\/button>\n<div class=\"uwm-p-accordion--header\">What criteria are required to be seen for a Counseling services crisis session? <\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Any of the below criteria are required to qualify for a Counseling Services crisis session:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>I\u2019m concerned about my ability to keep myself safe.<\/li>\n\n\n\n<li>I\u2019m having thoughts of harming someone else.<\/li>\n\n\n\n<li>I am bothered by hearing or seeing things that others do not.<\/li>\n\n\n\n<li>I have experienced a traumatic event&nbsp;within the last month.<\/li>\n<\/ul>\n\n\n\n<p>Counseling Services is a relatively small team of mental health professionals working to provide the best mental health care possible to 22,000 students. Counseling Services has identified the above criteria for crisis sessions to focus our crisis response on those most in need and to protect ongoing service time so we can see more students and offer more diverse services.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">What do I do if I have a crisis outside of SHAW crisis hours? <\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>If you or someone you love is in distress and it is after regular business hours or on the weekend, the <strong>UW Mental Health Support 24\/7<\/strong> line is available for you. Didi Hirsch\u2019s support line crisis responders work to ensure that student\u2019s mental health concerns and crises are managed properly and that students receive the best care possible.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>24\/7 crisis support with a trained crisis responder<\/li>\n\n\n\n<li>Bilingual services in English and Spanish<\/li>\n\n\n\n<li><strong>Call<\/strong>&nbsp;<strong>or Text<\/strong>\u202f<a href=\"tel:%20(888)%20531-2142\">(888) 531-2142<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">What do I do if my personal crisis doesn&#8217;t fit the above criteria? <\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>If your current circumstances do not meet the above criteria for a crisis, you are still welcome to contact SHAW Counseling Services but you will not be able to be seen for a same-day crisis session. In this scenario, SHAW Counseling staff will reach out to you by phone within the next 24 hours (Mon-Fri) to identify next steps and connect you to services and\/or resources as needed.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">Are crisis sessions in-person or over the phone? <\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Crisis sessions are almost always in person. In certain unique circumstances, when clinically appropriate, crisis intervention may happen over the phone or via Microsoft Teams.&nbsp;In all cases, contacting us via phone (414-229-7429, option 2) ahead of time&nbsp;will help expedite our response.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<p><strong>If SHAW is closed or you need help finding crisis resources in the community, please<\/strong> <strong>click the button below<\/strong><\/p>\n\n\n\n<div class=\"uwm-l-buttons--full\">\n<a class=\"uwm-c-button uwm-c-button--full uwm-c-button--icon-right uwm-c-button--icon-arrow uwm-u-mb-20\" href=\"https:\/\/uwm.edu\/wellness\/emergency\/\" rel=\"\">Emergency Resources<\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SHAW Counseling Services offers crisis intervention Monday through Friday from 9:00 am until 4:00 pm. Same-day crisis sessions are reserved for students in high distress (see criteria below). Crisis sessions are intended to be brief (30 minutes) and focus on &hellip;<\/p>\n","protected":false},"author":1586,"featured_media":0,"parent":57,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","uwm_wg_additional_authors":[19720]},"class_list":["post-1228","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Student Health and Wellness Center<\/title>\n<meta name=\"description\" content=\"SHAW provides Crisis Intervention for students who are experiencing a crisis. 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