{"id":4376,"date":"2018-12-21T09:07:48","date_gmt":"2018-12-21T15:07:48","guid":{"rendered":"https:\/\/uwm.edu\/ties\/?page_id=4376"},"modified":"2026-03-26T11:58:37","modified_gmt":"2026-03-26T16:58:37","slug":"home","status":"publish","type":"page","link":"https:\/\/uwm.edu\/ties\/","title":{"rendered":"Technology Integration &amp; Engagement Services"},"content":{"rendered":"\n<div class=\"uwm-p-banner\"><div class=\"uwm-p-banner--single\"><img decoding=\"async\" src=\"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2025\/10\/Work-Desk.jpg\" alt=\"Minimalist workspace with a white Apple desktop computer, keyboard, and mouse, a coffee mug, and a black pen holder with pens and pencils, set near a sunlit window.\" loading=\"lazy\" width=\"1500\" height=\"400\" \/><\/div><\/div>\n\n\n\n<section class=\"uwm-bg-white uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\"><header class=\"page-header\"><h1 class=\"entry-title heading-separator\">Technology Integration &amp; Engagement Services<\/h1><\/header>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-have-a-technology-issue-or-question\">Have a Technology Issue or Question?<\/h2>\n\n\n\n<p>Technology Integration &amp; Engagement Services (TIES) partner with the 51ÁÔÆæ Help Desk to provide support services to departments with the Division of Strategic Enrollment Management &amp; Student Success and the Division of Student Affairs.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-gray uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading has-text-align-center heading-separator size-h1\" id=\"h-support-options\">Support Options<\/h2>\n\n\n\n<div class=\"uwm-p-card-grid uwm-l-grid uwm-l-grid--equal-y uwm-l-grid--3\">\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-uwm-help-desk-support\"><a href=\"https:\/\/uwm.edu\/technology\/help\/\" target=\"_blank\" rel=\"noreferrer noopener\">51ÁÔÆæ Help Desk Support<\/a><\/h3>\n\n\n\n<p>The 51ÁÔÆæ Help Desk assists with technology questions and issues regarding:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Computers and printers<\/li>\n\n\n\n<li>Campus software like Microsoft 365, Adobe Creative Cloud, etc.<\/li>\n\n\n\n<li>Password lockouts, resets, or other issues<\/li>\n\n\n\n<li>Teams phone hardware and calling queues<\/li>\n\n\n\n<li>Multi-factor authentication<\/li>\n\n\n\n<li>Campus Wifi<\/li>\n\n\n\n<li>and more<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-ties-report-an-issue-problem\"><a href=\"https:\/\/uwm-amc.ivanticloud.com\/?Scope=SelfService&amp;CommandId=NewServiceRequestByOfferingId&amp;Tab=ServiceCatalog&amp;Template=447A062E32804A47BCB42AA4F80524A3\" target=\"_blank\" rel=\"noreferrer noopener\">TIES Report an Issue\/Problem<\/a><\/h3>\n\n\n\n<p>The staff in Technology Integration &amp; Engagement Services assists with technology questions and issues regarding specific software and hardware like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Laundry controllers in University Housing<\/li>\n\n\n\n<li>SHAW lab equipment, Medicat DUO token, and OmniDuress badges<\/li>\n\n\n\n<li>Networking in the 51ÁÔÆæ Student Union<\/li>\n\n\n\n<li>Cash registers and accessories<\/li>\n\n\n\n<li>Software specific to departments\/units Strategic Enrollment Management &amp; Student Success and Student Affairs.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-after-hours-support\"><a href=\"https:\/\/uwm.bplogix.net\/form.aspx?pid=0d7c854a-f1ef-4afa-9901-e8f47a1d1429&amp;formid=b0159b0b-24e1-4903-8d8e-fcbceba02171&amp;nohome=1&amp;completepageprompt=0&amp;completepage=https:\/\/uwm.bplogix.net\/dashboard.aspx?id=686ef3c9-54d2-444d-a38a-8857f15cd50f&amp;completetext=\" target=\"_blank\" rel=\"noreferrer noopener\">After Hours Support<\/a><\/h3>\n\n\n\n<p>Services that operate regularly outside of normal business hours (7:30 am &#8211; 5:00 pm, Monday-Friday) can use the After Hours Support Request form to request assistance from TIES staff for critical\/timely issues. The items TIES staff support after hours are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cash Registers and Accessories<\/li>\n\n\n\n<li>Security Cameras<\/li>\n\n\n\n<li>GuestPass<\/li>\n\n\n\n<li>Swiper Student ID Event Swiping<\/li>\n<\/ul>\n\n\n\n<p>Technology staff may also provide support as needed for special events during non-bus<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-white uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading has-text-align-center heading-separator size-h1\" id=\"h-technology-related-requests\">Technology-Related Requests<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Here are some of the most common requests fulfilled by technology staff supporting your department or unit.<\/p>\n\n\n\n<div class=\"uwm-p-card-grid uwm-l-grid uwm-l-grid--equal-y uwm-l-grid--4 uwm-c-link--arrow\">\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-technology-resources-access\"><a href=\"https:\/\/uwm-amc.ivanticloud.com\/?Scope=SelfService&amp;CommandId=NewServiceRequestByOfferingId&amp;Tab=ServiceCatalog&amp;Template=B1FF71CDD1A040B7984520823DE0E926\" target=\"_blank\" rel=\"noreferrer noopener\">Technology Resources Access<\/a><\/h3>\n\n\n\n<p>Request access to technology resources for new or current employees within Strategic Enrollment Management &amp; Student Success and Student Affairs. Resources include software and applications specific to your departments, access to departmental SharePoint sites, shared network printers, and more.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-websites\"><a href=\"https:\/\/uwm-amc.ivanticloud.com\/?Scope=SelfService&amp;CommandId=NewServiceRequestByOfferingId&amp;Tab=ServiceCatalog&amp;Template=47BF2BDF10CC4D5FA414EC416D554DEF\" target=\"_blank\" rel=\"noreferrer noopener\">Websites<\/a><\/h3>\n\n\n\n<p>Request a new or update an existing website, webpage, web-based application, or online form.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-digital-display\"><a href=\"https:\/\/uwm-amc.ivanticloud.com\/?Scope=SelfService&amp;CommandId=NewServiceRequestByOfferingId&amp;Tab=ServiceCatalog&amp;Template=1A06DC65ADE9469585BBB43DF865A9A8\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Display<\/a><\/h3>\n\n\n\n<p>Request to display information on the Bolton Hall digital displays.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-student-affairs-data\"><a href=\"https:\/\/uwm-amc.ivanticloud.com\/?Scope=SelfService&amp;CommandId=NewServiceRequestByOfferingId&amp;Tab=ServiceCatalog&amp;Template=210475A844BE477595616682CED5AC7B\" target=\"_blank\" rel=\"noreferrer noopener\">Student Affairs Data<\/a><\/h3>\n\n\n\n<p>Request data and reporting. All requests are reviewed to verify they meet legitimate needs and that applicable rules, policies and procedures are followed. Making a request for student data does not imply it will be fulfilled.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-strategic-enrollment-management-amp-student-success-data\"><a href=\"https:\/\/uwm.edu\/datahub\/\">Strategic Enrollment Management &amp; Student Success Data<\/a><\/h3>\n\n\n\n<p>Staff within Strategic Enrollment Management &amp; Student Success generally go to the 51ÁÔÆæ Data Hub to get aggregate data or to request a custom report.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40 uwm-c-link--arrow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-employee-termination\"><a href=\"https:\/\/uwm-amc.ivanticloud.com\/?Scope=SelfService&amp;CommandId=NewServiceRequestByOfferingId&amp;Tab=ServiceCatalog&amp;Template=0228EE46C8E344BE8DEC61ADDD833128\" target=\"_blank\" rel=\"noreferrer noopener\">Employee Termination<\/a><\/h3>\n\n\n\n<p>Terminate access to IT resources for an employee no longer working for your department.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-purchase-technology\"><a href=\"https:\/\/uwm.edu\/technology\/purchase-request\/\" target=\"_blank\" rel=\"noreferrer noopener\">Purchase Technology<\/a><\/h3>\n\n\n\n<p>All technology-related purchases go through the same standardized process, starting with submitting the purchase request form, to determine the best route for the purchase.  More information on the IT purchasing process can be found on:<\/p>\n\n\n\n<p><a href=\"https:\/\/uwm.edu\/technology\/it-procurement\/\">IT Procurement Process<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-support-amp-service-requests\"><a href=\"https:\/\/uwm.edu\/ties\/supportrequests\/\">Support &amp; Service Requests<\/a><\/h3>\n\n\n\n<p>A more thorough list of information, links, and resources on support for technology issues\/problems, and requests for access to technology resources.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-gray-dark uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading has-text-align-center size-h1 heading-separator\" id=\"h-supporting\">Supporting<\/h2>\n\n\n\n<div class=\"uwm-p-gridblock uwm-p-gridblock--4-horizontal-border uwm-p-gridblock--4-horizontal\"><div class=\"uwm-p-gridblock--block uwm-p-block--stat uwm-p-block--default \"><div class=\"uwm-p-block--content-wrap\"><span>Departments<strong>27<\/strong><\/span><\/div><\/div>\n\n<div class=\"uwm-p-gridblock--block uwm-p-block--stat uwm-p-block--default \"><div class=\"uwm-p-block--content-wrap\"><span>Full Time Staff<strong>493<\/strong><\/span><\/div><\/div>\n\n<div class=\"uwm-p-gridblock--block uwm-p-block--stat uwm-p-block--default \"><div class=\"uwm-p-block--content-wrap\"><span>Websites &amp; Applications<strong>109<\/strong><\/span><\/div><\/div>\n\n<div class=\"uwm-p-gridblock--block uwm-p-block--stat uwm-p-block--default \"><div class=\"uwm-p-block--content-wrap\"><span>Enterprise Devices<strong>255<\/strong><\/span><\/div><\/div><\/div>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-white uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading has-text-align-center heading-separator size-h1\" id=\"h-learning-training-resources-amp-information\">Learning\/Training Resources &amp; Information<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Information, links, and learning on much of the software used on campus and resources for both online and in person learning.<\/p>\n\n\n\n<div class=\"uwm-p-card-grid uwm-l-grid uwm-l-grid--equal-y uwm-l-grid--4 uwm-c-link--arrow\">\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-learning-resources\"><a href=\"https:\/\/uwm.edu\/ties\/learning\/\">Learning Resources<\/a><\/h3>\n\n\n\n<p>Resources available for much of the software used at 51ÁÔÆæ to help you learn new or enhance current skills.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-technology-online-training\"><a href=\"https:\/\/uwm.edu\/techtraining\/online-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">Technology Online Training<\/a><\/h3>\n\n\n\n<p>Courses are taught by instructors who work with the technologies on a regular basis. Courses are open to all 51ÁÔÆæ students, faculty, and staff. All online courses are recorded and viewable on-demand.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-school-of-continuing-education\"><a href=\"https:\/\/uwm.edu\/sce\/\" target=\"_blank\" rel=\"noreferrer noopener\">School of Continuing Education<\/a><\/h3>\n\n\n\n<p>The School of Continuing Education offers programs and courses in things like business analysis, coding, data analysis, and project management. There is a cost for this training which varies by course and program.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-uwm-knowledgebase\"><a href=\"https:\/\/kb.uwm.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">51ÁÔÆæ KnowledgeBase<\/a><\/h3>\n\n\n\n<p>The 51ÁÔÆæ KnowledgBase offers quick answer to a technology question? Visit the 51ÁÔÆæ KnowledgeBase, type in your search terms, and solve your technology issues quickly!<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-gray uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading has-text-align-center heading-separator size-h1\" id=\"h-technology-polices\">Technology Polices<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Information Technology policies that focus the use and security of technology like acceptable use, authentication, data, management of assets, incidence response and mitigation, and other security-related items.<\/p>\n\n\n\n<div class=\"uwm-p-card-grid uwm-l-grid uwm-l-grid--equal-y uwm-l-grid--3 uwm-c-link--arrow\">\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-board-of-regents-policies\"><a href=\"https:\/\/www.wisconsin.edu\/regents\/policies\/acceptable-use-of-information-technology-resources\/\" target=\"_blank\" rel=\"noreferrer noopener\">Board of Regents Policies<\/a><\/h3>\n\n\n\n<p>Policies from the Board of Regents (BOR) focus on acceptable use of technology resources, some information security, and strategic planning of Information Technology, and high risk Information Technology projects.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-universities-of-wisconsin-system-policies\"><a href=\"https:\/\/www.wisconsin.edu\/uw-policies\/uw-system-administrative-policies\/general-terms-and-definitions-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">Universities of Wisconsin System Policies<\/a><\/h3>\n\n\n\n<p>The Universities of Wisconsin System Information Technology policies focus on topics like authentication, data, asset management, endpoint management, incidence response, risk, threat, and other security-related items.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h3 class=\"wp-block-heading\" id=\"h-uw-milwaukee-policies\"><a href=\"https:\/\/uwm.edu\/technology\/policies\/\" target=\"_blank\" rel=\"noreferrer noopener\">UW-Milwaukee Policies<\/a><\/h3>\n\n\n\n<p>51ÁÔÆæ maintains policies and practices regarding technology resources used on campus. These policies and practices are there to protect the University\u2019s computer systems, networks, data and other information resources.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<hr class=\"has-alpha-channel-opacity uwm-c-hr--thick uwm-u-m-0 uwm-u-p-0\" \/>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":40,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width.php","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-4376","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technology Integration &amp; 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