{"id":3255,"date":"2024-12-10T10:03:03","date_gmt":"2024-12-10T16:03:03","guid":{"rendered":"https:\/\/uwm.edu\/studentaffairs\/?page_id=3255"},"modified":"2026-03-26T11:55:08","modified_gmt":"2026-03-26T16:55:08","slug":"key-performance-indicators","status":"publish","type":"page","link":"https:\/\/uwm.edu\/studentaffairs\/assessment\/key-performance-indicators\/","title":{"rendered":"Key Performance Indicators"},"content":{"rendered":"\n<p>This list shares ideas of data that your unit may want to collect to assess the performance of your unit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-activities-and-leadership\">Activities and Leadership<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Number\/percent of students in organizations<\/li>\n\n\n\n<li>Officer\/student leader outcomes<\/li>\n\n\n\n<li>Satisfaction with advising\/staff<\/li>\n\n\n\n<li>Fee allocation<\/li>\n\n\n\n<li>Participation in elections<\/li>\n\n\n\n<li>Impact of involvement on success<\/li>\n\n\n\n<li>Average number of organization involvement<\/li>\n\n\n\n<li>Organizational types<\/li>\n\n\n\n<li>Impact\/connection from activities<\/li>\n\n\n\n<li>Substance free rates\/impact of programs (overlap with Health and Counseling efforts)<\/li>\n\n\n\n<li>Satisfaction with variety, quality, quantity of programs\/activities<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-admissions\">Admissions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Yield<\/li>\n\n\n\n<li>Melt numbers\/rates of students deciding not to attend<\/li>\n\n\n\n<li>Applications<\/li>\n\n\n\n<li>GPA\/SAT\/ACT<\/li>\n\n\n\n<li>Number of students indicating school is their first choice<\/li>\n\n\n\n<li>Impact of events sponsored by office<\/li>\n\n\n\n<li>Outreach\/contact by office<\/li>\n\n\n\n<li>Number of tour guides\/student employee outcomes<\/li>\n\n\n\n<li>Alumni participation with events\/efforts<\/li>\n\n\n\n<li>College breakdown of incoming students\/enrollment<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-business-service-center\">Business Service Center<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer service<\/li>\n\n\n\n<li>Usage of facility\/services (in-person, phone, online)<\/li>\n\n\n\n<li>Awareness of services<\/li>\n\n\n\n<li>Needs met<\/li>\n\n\n\n<li>Issue-resolved rate<\/li>\n\n\n\n<li>Wait time for services<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-career-services\">Career Services<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Counselor to student ratio<\/li>\n\n\n\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>On-campus employment activities\/opportunities<\/li>\n\n\n\n<li>Internships available<\/li>\n\n\n\n<li>Employer participation\/contacts<\/li>\n\n\n\n<li>Career fair satisfaction for employers\/students<\/li>\n\n\n\n<li>Number of employers\/students at career fair<\/li>\n\n\n\n<li>Job placement\/graduate placement rates<\/li>\n\n\n\n<li>Usage of facilities\/services (in-person, phone, online)<\/li>\n\n\n\n<li>Alumni involvement\/usage of services<\/li>\n\n\n\n<li>Counseling\/staff satisfaction<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-community-service\">Community Service<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service hours<\/li>\n\n\n\n<li>Number\/percent of students involved<\/li>\n\n\n\n<li>Alternative Spring Break programs<\/li>\n\n\n\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Reflection rubrics<\/li>\n\n\n\n<li>Service learning courses and satisfaction<\/li>\n\n\n\n<li>Number of community partnerships<\/li>\n\n\n\n<li>Impact on community<\/li>\n\n\n\n<li>Interest in services\/programs<\/li>\n\n\n\n<li>High school participation<\/li>\n\n\n\n<li>NSSE data<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-commuter\">Commuter<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Demographics of off-campus students\/types (e.g., non-traditional\/adults, parents)<\/li>\n\n\n\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Time spent on campus<\/li>\n\n\n\n<li>Satisfaction with facility usage<\/li>\n\n\n\n<li>Relationship with\/satisfaction of community members where students live<\/li>\n\n\n\n<li>Number of students contacted\/types of outreach methods (e.g., newsletters, e-mail)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-disability-services\">Disability Services<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Campus climate<\/li>\n\n\n\n<li>Number of students registered<\/li>\n\n\n\n<li>Satisfaction with \/helpfulness of orientation<\/li>\n\n\n\n<li>Use of accommodations<\/li>\n\n\n\n<li>Satisfaction with accommodations<\/li>\n\n\n\n<li>Retention rates<\/li>\n\n\n\n<li>Years to graduate<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-first-year-experience\">First-Year Experience<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orientation attendance<\/li>\n\n\n\n<li>Satisfaction with orientation programs<\/li>\n\n\n\n<li>Outcomes for students (e.g., connection, preparedness)<\/li>\n\n\n\n<li>Parent involvement<\/li>\n\n\n\n<li>Outreach to current and prospective students\/families<\/li>\n\n\n\n<li>Number of\/applications for student leader positions<\/li>\n\n\n\n<li>Satisfaction with student leaders\/orientation leaders<\/li>\n\n\n\n<li>FYE course satisfaction<\/li>\n\n\n\n<li>Numbers of FYE courses\/instructors<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-greek-life\">Greek Life<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Percentage of students involved (and demographics for students involved)<\/li>\n\n\n\n<li>GPA<\/li>\n\n\n\n<li>Number of organizations<\/li>\n\n\n\n<li>Alumni giving rate<\/li>\n\n\n\n<li>Number of negative incidents<\/li>\n\n\n\n<li>Number of service hours\/events<\/li>\n\n\n\n<li>Recruitment rates<\/li>\n\n\n\n<li>Retention rates<\/li>\n\n\n\n<li>Number of public events and\/or attendance at each<\/li>\n\n\n\n<li>Perception of Greek Life<\/li>\n\n\n\n<li>Money raised for philanthropies<\/li>\n\n\n\n<li>Deactivation rates\/reasons<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-health-and-counseling-services\">Health and Counseling Services<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Number of visits\/usage by type\/affiliation<\/li>\n\n\n\n<li>Satisfaction with services<\/li>\n\n\n\n<li>Staff to student ratio<\/li>\n\n\n\n<li>Wait time for services\/in lobby<\/li>\n\n\n\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Participation in health initiatives (e.g., blood drive)<\/li>\n\n\n\n<li>Health indicators (e.g., sleep, exercise, alcohol, sexual activity, depression)<\/li>\n\n\n\n<li>Enrollment cost of health programs<\/li>\n\n\n\n<li>(Overlap with some Conduct efforts)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-international-student-services\">International Student Services<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Percent\/numbers of international students<\/li>\n\n\n\n<li>Satisfaction\/helpfulness of international orientation<\/li>\n\n\n\n<li>Countries represented at institution\/over time<\/li>\n\n\n\n<li>Retention rates<\/li>\n\n\n\n<li>Merit\/awards\/funding rates<\/li>\n\n\n\n<li>Study abroad numbers\/rates<\/li>\n\n\n\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Compliance with paperwork and policies<\/li>\n\n\n\n<li>GPA<\/li>\n\n\n\n<li>Number of incoming students studying here<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lgbt\">LGBT<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Campus climate<\/li>\n\n\n\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Passive outreach (e.g., bulletin boards, fliers)<\/li>\n\n\n\n<li>Number of community partnerships<\/li>\n\n\n\n<li>Facility usage and satisfaction<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ministry\">Ministry<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Facility usage<\/li>\n\n\n\n<li>Number of department\/off-campus collaborations<\/li>\n\n\n\n<li>Servant leadership opportunities (e.g., careers, vocations)<\/li>\n\n\n\n<li>Identity\/religious demographics<\/li>\n\n\n\n<li>Number of diverse religions served<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-multicultural\">Multicultural<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Passive outreach (e.g., bulletin boards, fliers)<\/li>\n\n\n\n<li>Number of community partnerships<\/li>\n\n\n\n<li>Facility usage and satisfaction<\/li>\n\n\n\n<li>Giving\/alumni involvement<\/li>\n\n\n\n<li>Retention<\/li>\n\n\n\n<li>Cohort programs<\/li>\n\n\n\n<li>Number of initial members\/retention<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-recreation-and-athletics\">Recreation and Athletics<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The GPA of athletes<\/li>\n\n\n\n<li>Number of students in club sports<\/li>\n\n\n\n<li>Number of students in intramural sports<\/li>\n\n\n\n<li>Recreation center usage<\/li>\n\n\n\n<li>Customer satisfaction with facilities\/staff<\/li>\n\n\n\n<li>Coaching quality<\/li>\n\n\n\n<li>Satisfaction with\/types of methods supporting student athlete needs<\/li>\n\n\n\n<li>Attendance at athletic events<\/li>\n\n\n\n<li>Number of recreation programs and\/or attendance at each<\/li>\n\n\n\n<li>Recreation center memberships (e.g., community members, faculty\/staff)<\/li>\n\n\n\n<li>Revenue\/facility spending<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-residence-life\">Residence Life<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cost per bed<\/li>\n\n\n\n<li>Occupancy rates<\/li>\n\n\n\n<li>Satisfaction with RAs and facilities; overall satisfaction<\/li>\n\n\n\n<li>Number of Living\/Learning Communities<\/li>\n\n\n\n<li>Maintenance (satisfaction, response rates)<\/li>\n\n\n\n<li>Number of programs and\/or attendance at each<\/li>\n\n\n\n<li>Perceptions of safety<\/li>\n\n\n\n<li>Perceptions of community<\/li>\n\n\n\n<li>Staff-to-student ratio<\/li>\n\n\n\n<li>Revenue\/facility spending<\/li>\n\n\n\n<li>Number of incidents<\/li>\n\n\n\n<li>Roommate changes<\/li>\n\n\n\n<li>(Overlap with some Conduct efforts)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-safety-and-security\">Safety and Security<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Crime rates (list of those that require a report)<\/li>\n\n\n\n<li>Number of staff members<\/li>\n\n\n\n<li>Response time to calls\/incidents<\/li>\n\n\n\n<li>Outreach efforts (e.g., number of programs, hours)<\/li>\n\n\n\n<li>Reported feelings of safety\/protection (on\/off campus)<\/li>\n\n\n\n<li>Neighborhood crime rates<\/li>\n\n\n\n<li>Vandalism data<\/li>\n\n\n\n<li>Collaborations with campus and community members\/organizations<\/li>\n\n\n\n<li>Safety week evaluations<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-union\">Union<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facility usage<\/li>\n\n\n\n<li>Number of reservations<\/li>\n\n\n\n<li>Satisfaction with reservation processes<\/li>\n\n\n\n<li>Unmet space needs<\/li>\n\n\n\n<li>Spending and breakdown of costs<\/li>\n\n\n\n<li>Student employee numbers\/learning outcomes<\/li>\n\n\n\n<li>Customer service<\/li>\n\n\n\n<li>Maintenance and work order numbers<\/li>\n\n\n\n<li>Satisfaction with maintenance and work order process<\/li>\n\n\n\n<li>Revenue\/conferences<\/li>\n\n\n\n<li>Dining satisfaction<\/li>\n<\/ul>\n\n\n\n<p>Source: Campus Labs. Key Performance Indicators.&nbsp;<a href=\"http:\/\/www.campuslabs.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.campuslabs.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This list shares ideas of data that your unit may want to collect to assess the performance of your unit. Activities and Leadership Admissions Business Service Center Career Services Community Service Commuter Disability Services First-Year Experience Greek Life Health and &hellip;<\/p>\n","protected":false},"author":40,"featured_media":0,"parent":2851,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-3255","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Division of Student Affairs<\/title>\n<meta name=\"description\" content=\"Review 51ÁÔÆæ Student Affairs KPIs that measure progress in student success, engagement, equity, and strategic priorities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwm.edu\/studentaffairs\/assessment\/key-performance-indicators\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Key Performance Indicators\" \/>\n<meta property=\"og:description\" content=\"Review 51ÁÔÆæ Student Affairs KPIs that measure progress in student success, engagement, equity, and strategic priorities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uwm.edu\/studentaffairs\/assessment\/key-performance-indicators\/\" \/>\n<meta property=\"og:site_name\" content=\"Division of Student Affairs\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-26T16:55:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/studentaffairs\\\/assessment\\\/key-performance-indicators\\\/\",\"url\":\"https:\\\/\\\/uwm.edu\\\/studentaffairs\\\/assessment\\\/key-performance-indicators\\\/\",\"name\":\"Key Performance Indicators - 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