{"id":490,"date":"2015-08-26T16:43:55","date_gmt":"2015-08-26T21:43:55","guid":{"rendered":"https:\/\/uwm.edu\/smahrt-lab\/?page_id=490"},"modified":"2018-05-11T08:55:13","modified_gmt":"2018-05-11T13:55:13","slug":"social-media-as-a-venue-for-healthcare-organizations","status":"publish","type":"page","link":"https:\/\/uwm.edu\/smahrt-lab\/social-media-as-a-venue-for-healthcare-organizations\/","title":{"rendered":"Social media as a venue for community development"},"content":{"rendered":"

Social media as a venue for community development<\/strong><\/p>\n

Published work and Presentations<\/em><\/p>\n

Nambisan, P. Gustafson, D., Pingree, S., Hawkins, R. (2015). Social support and responsiveness in online patient communities: Implications on service quality for health care organizations.<\/strong> Health Expectations (In press).<\/p>\n

Nambisan, P. (2011). Evaluating patient experience in online health communities: Implications for healthcare organizations.<\/strong> Health Care Management Review, 36(2):124-33.<\/p>\n

Nambisan, P. & Watt, J. H. (2011). Managing customer experience in online communities.<\/strong> Journal of Business Research, 64(8): 889-895.<\/p>\n

Nambisan, P., Gustafson, D., Pingree, S., Hawkins, R. (2010). Patients\u2019 sociability and usability experience in online health communities: Impact on attitudes towards the healthcare organization and its services.<\/strong> International Journal of Web-based Communities (Special Issue on Web-based Communities and Healthcare), Vol. 6, No. 4, pp. 395-409.<\/p>\n

Nambisan, P. (2009). Conceptualizing customers\u2019 Online Community Experience (OCE): An experimental study.<\/strong> International Journal of Internet Marketing and Advertising, Vol. 5, Issue 4, pp. 309-328.<\/p>\n

Nambisan, P. & Watt, J.H. (2008). Online Community Experience (OCE) and its impact on customer attitudes: An exploratory study,<\/strong> International Journal of Electronic Marketing and Retailing, Vol. 2, Issue 2, pp. 150-175.<\/p>\n

Nambisan, S. & Nambisan, P. (2008). How to profit from a better \u201cvirtual customer environment\u201d.<\/strong> MIT Sloan Management Review, vol. 49, no. 3, Spring, pp. 53-61.<\/p>\n

Nambisan, P. (2009). Do online health communities help create positive perceptions regarding the healthcare organization and its services?<\/strong> Academy Health Annual Research meeting, Chicago, IL.<\/p>\n

Nambisan, P. (2009, August). Dimensions of online community experience (OCE): Impact on customer attitudes and perceptions.<\/strong> Academy of Management \u2013 Organizational communication and Information systems (OCIS) Division, Chicago, IL.<\/p>\n

Nambisan, P. (2008). Online Health Communities: Implications for Service Innovation in Health Care Organizations<\/strong>, Selected for publication in the Best paper collection series, vol.II, Academy of Innovation and Entrepreneurship, Beijing, China.<\/p>\n

Nambisan, P., Gustafson, D., & Pingree, S. (2006 November). Online communities in health care services: Measuring the patient experience.<\/strong> American Public Health Association (APHA) 2006 conference, Boston, MA.<\/p>\n

Nambisan, P. (2005, August). Online Customer Communities and HMOs: A Knowledge Management & Knowledge Socialization Perspective.<\/strong> Health Care Management division of the Academy of Management 2005 conference, Honolulu, Hawaii.<\/p>\n

Nambisan, P., & Watt, J. H. (2004, August). Online community experience: Pragmatic and hedonic dimensions of OCE and impact on customer attitudes.<\/strong> Organizational Communication & Information Systems (OCIS) division of the Academy of Management conference, New Orleans, LA.<\/p>\n

Nambisan, P., & Watt, J.H. (2004, May). The impact of online community participation: Insights from the \u2018uses and gratifications\u2019 perspective.<\/strong> Information Systems Division of the International Communication Association conference, New Orleans, LA.<\/p>\n

Nambisan, P. (2004, May). Online community experience: Impact on customer attitudes.<\/strong> Communication and Technology Division of the International Communication Association conference, New Orleans, LA.<\/p>\n

Nambisan, P., & Watt, J.H. (2003, Sept.). Participation in commercial virtual communities: Impact on consumer attitudes.<\/strong> Association of Internet Researchers (AoIR) conference, Toronto, Canada.<\/p>\n","protected":false},"excerpt":{"rendered":"

Social media as a venue for community development Published work and Presentations Nambisan, P. Gustafson, D., Pingree, S., Hawkins, R. (2015). Social support and responsiveness in online patient communities: Implications on service quality for health care organizations. 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