New
This course is specifically designed for communication center personnel to learn how to navigate dementia-related calls. The course begins by discussing general considerations while taking a dementia-related call. Through a deeper understanding of communication and de-escalation techniques, communication center personnel will be better equipped to respond to dementia crises, ensuring the safety and well-being of those involved.
This course can be applied to the following certificate:
Dementia Crisis Certificate
Benefits and Learning Outcomes
- List general considerations when responding to a call from a person with dementia
- Explain the importance of de-escalation in place
- Determine the appropriate allocation of resources for a dementia-related call
- Recall the basis for the efforts in Sheboygan County related to dementia crises
- Explain why a team approach is critical when caring for patients with dementia