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Build the skills to set goals, lead effective teams, measure progress and drive continuous improvement. Designed for those wanting to improve the performance of office, administrative and support operations in service organizations as well as in manufacturing companies, this six-day course is the first step toward earning your Six Sigma Green Belt 鈥� Office & Admin Certification. To become certified, you must complete the course along with the capstone course and receive instructor approval on your capstone project.听听
Please Note: This is an accelerated Six Sigma program. The instructional modules are designed to immerse participants in the core principles, tools and methodologies of Six Sigma through guided lessons and activities. While students may reflect on their own projects during the course, project work itself is not completed during the instructional portion. Instead, project execution begins after the course, once participants have built the necessary foundation.
This course can be applied to the following certificate:
Six Sigma Green Belt Certification 鈥� Office & Admin Operations
Benefits and Learning Outcomes
- Define the DMAIC (Define, Measure, Analyze, Improve and Control) methodology听
- Identify and apply effective methods of tracking within your organization听
- Apply statistical tools to eliminate errors and reduce processing times听
- Classify your problem-solving methodologies听
- Evaluate your role as a team member within your organization听
- Design, implement and assess a real-world process improvement project using your Six Sigma skills.听听
Course Outline/Topics
Defining the Performance Problem听听听
- The History of Six Sigma听
- Roles of Green Belts, Black Belts and Champions听
- The Six Sigma DMAIC Process Improvement Strategy听
- Forming a Proper Project Statement听
- Listing of Typical Office Six Sigma Projects听
- Choosing an Important Problem 鈥� Pareto Analysis and Pie Charts听
- Selecting Members for a Process-improvement Team听听
Measuring Current Process Performance听
- Process Mapping 鈥� Flowcharts, Work-Flow Diagrams听
- Basic Statistics 鈥� Location versus Variation, Histograms听
- Control Charts for Variable and Attribute Data听
- Analyzing Financial Reports听
- Data-collection Strategies and Sampling Techniques听
- Check Sheets, Concentration Diagrams and Run Charts听
- Detecting Bottlenecks, Waste and Operational Constraints听听
Analyzing the Performance Problem听听
- The 5Ws and 2Hs and the 5-Whys Approach听
- Brainstorming and Cause-and-effect Diagrams听
- Force-field Analysis听
- Multi-voting and Decision Making by Consensus听
- Confirming Potential Causes with Control Charts听
- Verifying Causes with Scatter Diagrams听听
Improving Process Performance听听
- Developing Feasible and Economical Solutions听
- Effort/Impact Grid and Pair-wise Comparisons听
- Solution FMEA and Pilot Studies听
- Project Management 鈥� Gantt Charts and Arrow Diagrams听听
- Implementing the Solution and Managing Change听听
Controlling the Performance Improvement听听
- Work Instructions and Standard Procedures听
- Mistake Proofing (Poka-Yoke) Office Operations听
- Preserving the Process Knowledge Gained听
- Starting a New Process-improvement Journey听
Who Should Attend
Professionals working in accounting, invoicing, human resources, order entry, purchasing, procurement, call centers, public works, receiving/shipping, warehousing, engineering, planning, logistics, sales, marketing, customer service, production control, training, information technology (IT), medical, security and safety.听
Prerequisites
Completion of the Six Sigma Yellow Belt Certification is recommended but not required. If you would like to do the Six Sigma Yellow Belt Certification, please see our program here Lean Six Sigma Yellow Belt Certification. 听