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Course Outline/Topics

Step I – Define the Problem Ìý

Why Six Sigma? Ìý

The History of Six Sigma Ìý

Roles of Champions, Black Belts and Green Belts Ìý

Overview of Process Improvement Strategies Ìý

The Six Sigma DMAIC Strategy Ìý

Forming a Proper Six Sigma Project Statement Ìý

Choosing an Important Problem – Pareto Analysis and Pie Charts Ìý

Selecting Members for a Process-Improvement Team Ìý

Step II – Measure the Process Ìý

Process Mapping – Flowcharts and Work Flow Diagrams Ìý

Basic Statistics – Location versus Variation and Histograms Ìý

Variable and Attribute Control Charts Ìý

Process Capability Metrics – Cp, Cpk and ppm Ìý

Data-Collection Techniques and Sampling Strategies Ìý

Check Sheets and Concentration Diagrams Ìý

Histograms, Run Charts, and Multi-vari Graphs Ìý

Matrix Diagrams (Factorial Experiments) Ìý

Step III – Analyze the Problem Ìý

The 5Ws and 2Hs, and the 5-Whys Approach Ìý

Brainstorming and Cause-and-Effect Diagrams Ìý

Multi-voting and Decision Making by Consensus Ìý

Confirming a Potential Major Cause with Control Charts Ìý

Verifying a Chosen Cause with Scatter Diagrams Ìý

Step IV – Improve the Process Ìý

Developing Feasible and Economical Solutions Ìý

Solution FMEA and Pilot Studies Ìý

Project Management – Gantt Charts and Arrow Diagrams Ìý

Implementing the Solution and Managing Change in the Workplace Ìý

Step V – Control the Process Ìý

Maintaining the Gains with Control Charts Ìý

Corrective Action Plans, Audits, and Work Instructions Ìý

Mistake Proofing – Poka-Yoke Devices Ìý

Preserving the Process Knowledge Gained Ìý

Kaizen for Continuous Improvement Ìý

Disbanding the Project Team Ìý

Starting a New Process-Improvement Journey