{"id":143423,"date":"2025-05-15T09:53:27","date_gmt":"2025-05-15T14:53:27","guid":{"rendered":"https:\/\/uwm.edu\/news\/?p=143423"},"modified":"2025-12-01T14:01:38","modified_gmt":"2025-12-01T20:01:38","slug":"uwm-librarians-focus-on-ways-to-use-artificial-intelligence-tools-wisely","status":"publish","type":"post","link":"https:\/\/uwm.edu\/news\/uwm-librarians-focus-on-ways-to-use-artificial-intelligence-tools-wisely\/","title":{"rendered":"51ÁÔÆæ librarians focus on ways to use artificial intelligence tools wisely"},"content":{"rendered":"

We have access to a seemingly endless amount of information on the modern internet. But with this abundance comes a host of problems, like finding the exact information needed for a project or knowing when a source is accurate and credible.<\/p>\n

Generative artificial intelligence (AI) tools can help students and scholars sift through vast amounts of information. After all, these applications were designed to work with huge datasets. But with programs like ChatGPT still in their infancy, the challenge is for students and instructors to learn to wield these emerging tools responsibly and ethically.<\/p>\n

That\u2019s where librarians come in. \u201cWhen campus is looking for guidance around information and information use, they’re looking to us in the library,\u201d says Kate Ganski, associate director of user services at 51ÁÔÆæ Libraries.<\/p>\n

With the rise of AI tools, librarians in the user services department have immersed themselves in the new technology to understand how it works, how best to use it and where its limitations lie. They\u2019ve created a roadmap for students and faculty seeking to use these tools in their work. Through digital resources, training sessions and one-on-one consultations with instructors and staff, the library is setting the standard for AI use in academic research.<\/p>\n

\u201cWe really feel like it’s critical that we’re actively engaged in this space so that when folks come to us for assistance, we’re ready and able to be there for them,\u201d Ganski said. Like other technologies that came before \u2013 the internet, search engines and social media \u2013 guidance and expertise can help people navigate the new information landscape.<\/p>\n

Watching and learning<\/h2>\n

When ChatGPT was released to the public in 2022, 51ÁÔÆæ librarians watched closely as students and faculty became more curious about the new tech.<\/p>\n

\u201cAt first, I kind of thought of it more of like a parlor trick,\u201d Ganski said. She wasn\u2019t sure if the tool would have a lasting impact. But then \u201cthere were just these stories that it was actually helpful, and it was doing this amazing stuff that people could use to get work done.\u201d<\/p>\n

Heidi Anoszko, an instructional design librarian for 51ÁÔÆæ Libraries, says ChatGPT seemed reminiscent of chatbots they used in college. But in the past, these tools were used mostly for entertainment. When ChatGPT popped up, Anoszko was faced with a familiar piece of technology, but found its capabilities had changed.<\/p>\n

\u201cWhen people were starting to use it practically and it caught on that you could generate lifelike assignments (and) responses to varying degrees of quality, I think that’s when it started to really sink in that this is actually something that we’re going to need to contend with in the long term,\u201d Anoszko said.<\/p>\n

This realization kicked off a dialogue in the user services department. In early 2023, Ganski co-hosted a brown bag session for library staff and shared some podcast episodes with the group on how AI was going to affect the information industry. These early efforts focused the library team on educating themselves on the ins and outs of AI.<\/p>\n

Putting knowledge into action<\/h2>\n

The user services department is primarily focused on educating students and faculty around information literacy and library resources. \u201cPeople associate librarians with just working with the books,\u201d Ganski said. \u201cMost of us in user services can go a whole week without touching books because we’re very, very focused on engaging with our students and our faculty and staff whom we serve.\u201d<\/p>\n

51ÁÔÆæ librarians offer in-person services at the research help desk on the first floor of the library for on-demand help, in addition to remote assistance. The librarians also schedule in-depth consultations with faculty and students for larger assignments.<\/p>\n

Beyond individual help, the team also plans classes and programs that help prepare students for research, including resources and training on new tools like AI.<\/p>\n

In spring 2024, Ganski and Anoszko led a class through the Center for Excellence in Teaching and Learning for faculty and grad students about how to use AI in research. They also published a digital guide<\/a> that faculty can access at any time.<\/p>\n

In both, the librarians showcase how to approach AI through the lens of information literacy. This means asking the right questions about the information produced by generative AI programs and knowing how to figure out where information is sourced. It also means being aware of AI bias and inaccuracies, as these programs are still relatively new and often make mistakes.<\/p>\n

\u201cThe goal of information literacy is not so much to teach people how to use a new tool or how to make sense of a new type of information or piece of information, but how to weather those changes,\u201d Anoszko said. Even though generative AI is the hot new tool today, there will come a time when another piece of technology will take its place.<\/p>\n

What doesn\u2019t change is the need for information literacy \u2013 for students and instructors to be able to interpret information accurately and know what\u2019s trustworthy.<\/p>\n

Curiosity coaches<\/h2>\n

Much like a university has student success coaches or career coaches, \u201cwe\u2019re the curiosity coaches on campus,\u201d Anoszko said. They\u2019ve seen students and faculty express curiosity about AI and know that there\u2019s a need for on-demand guidance.<\/p>\n

When it comes to AI tools, Anoszko sees that students and faculty are primarily curious and don\u2019t necessarily want to use them nefariously. Ganski notes that many folks are also using AI without understanding how it works or what it\u2019s capable of.<\/p>\n

To set students up for success, the user services department\u2019s teaching and learning team is working on implementing AI-focused guidance for early student education. The department is building a curriculum for first-year writing programs about how to incorporate AI ethically and responsibly. When the curriculum debuts in 2025, it will be \u201ca nice testbed\u201d of blending information literacy instruction into writing classes, Ganski said.<\/p>\n

Like any new technology, AI comes with positives and negatives for the academic space. What matters most is how the tools are used. And the way to make sure students and instructors know how best to approach it is to have knowledgeable librarians ready to guide them.<\/p>\n

To get through these changes, people have to remain curious, Anoszko said. \u201cTo remain critical and curious \u2013 and that is the library\u2019s bread and butter. That’s what we do, and that\u2019s what we\u2019re happy to guide people through.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

AI can be considered a menace or a savior, but at heart it\u2019s another tool. 51ÁÔÆæ librarians are working on ways to unlock its potential but avoid its pitfalls. <\/p>\n","protected":false},"author":40008,"featured_media":143426,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","uwm_wg_additional_authors":[]},"categories":[360,174],"tags":[],"section":[142,139],"display_categories":[352,116],"related-coverage":[],"uwmnews-feed":[],"class_list":["post-143423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-news","section-computer-science-technology","section-science-technology","display_categories-top-story-tertiary","display_categories-top-story-section"],"yoast_head":"\n51ÁÔÆæ librarians focus on ways to use artificial intelligence tools wisely<\/title>\n<meta name=\"description\" content=\"AI can be considered 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