{"id":35720,"date":"2022-10-05T11:33:22","date_gmt":"2022-10-05T16:33:22","guid":{"rendered":"https:\/\/uwm.edu\/libraries\/?page_id=35720"},"modified":"2026-03-23T10:44:12","modified_gmt":"2026-03-23T15:44:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/uwm.edu\/libraries\/ill\/faq\/","title":{"rendered":"FAQs for Interlibrary Loan"},"content":{"rendered":"\n<div class=\"uwm-p-accordion\" data-accordion-prefix-classes=\"uwm\" data-accordion-cool-selectors=\"1\"><button class=\"uwm-p-accordion--toggle-button size-p-md\">Expand All<\/button>\n<div class=\"uwm-p-accordion--header\">1 &#8211; How long can I keep my ILL item?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Lending libraries determine due dates for all items they loan. Typically, but not always, loan periods range from two weeks to several months. Renewals are at the discretion of the lending libraries and the length is determined by them.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">2 &#8211; How can I renew my ILL item?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p id=\"illrenew\">To request a renewal for your ILL item that is not due yet, sign into ILLiad, locate the item in the Checked Out Items table on the Main Menu and click the \u201cRenew\u201d button. If the item cannot be renewed, the button will be grayed out.<\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"1044\" height=\"362\" src=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew1.png\" alt=\"Screenshot of checked-out items in ILLiad.\" class=\"wp-image-35880\" srcset=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew1.png 1044w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew1-300x104.png 300w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew1-1024x355.png 1024w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew1-768x266.png 768w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/><\/figure>\n\n\n\n<p>Or click the \u201cActions\u201d button and select \u201cRenew\u201d.<\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"1034\" height=\"362\" src=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew2.png\" alt=\"Screenshot of checked-out items in ILLiad and drop-down menu.\" class=\"wp-image-35881\" srcset=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew2.png 1034w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew2-300x105.png 300w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew2-1024x358.png 1024w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew2-768x269.png 768w\" sizes=\"auto, (max-width: 1034px) 100vw, 1034px\" \/><\/figure>\n\n\n\n<p><br>Since all renewals are decided by the lending libraries, the interlibrary loan staff will email you when it finds out if your renewal request is approved or denied. Whatever due date will be listed in the forthcoming email is what you can write on the yellow paper band that is wrapped around the front of your item. You may keep your ILL item in the meantime.<\/p>\n\n\n\n<p>If you want to renew an ILL item that is past its due date, you need to contact the ILL staff.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">3 &#8211; <strong>Can I request full ebooks through ILL?<\/strong><\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>You&#8217;re welcome to try to request a full ebook, but please keep in mind that availability is limited. Only a few libraries have publisher agreements that allow them to lend full ebooks. Print books are still the most likely book format received through interlibrary loan.<br><br>If you&#8217;d like to try to request a full ebook using ILLiad:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the navigation menu, click &#8220;New Requests&#8221; and select &#8220;Book or Physical Item.&#8221;<\/li>\n\n\n\n<li>For the &#8220;Type of Material&#8221;, you can select &#8220;eBook&#8221; only if you want us to try to get only an eBook or select &#8220;eBook or Book&#8221; if you will accept either format.<\/li>\n<\/ol>\n\n\n\n<p>Books written by the following publishers may be available as an eBook through interlibrary loan:<br>Bloomsbury, Brepols, Brill, Cambridge University Press, CEU Press, De Gruyter, Elgar, Elsevier, Emerald, European Mathematical Society, Gale, IGI Global, John Benjamins, JSTOR, Karger, Liverpool University Press, Loeb Classics Digital Library, Mary Ann Liebert, Oxford University Press, Royal Society, Sage, Society for Industrial and Applied Mathematics, Springer, Taylor &amp; Francis, Thieme, University of Michigan Press, University Presses distributed by DeGruyter, Wiley<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">4 &#8211; Can I request a textbook through interlibrary loan?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Yes. The interlibrary loan staff will try to obtain textbooks. However, it may not always be possible to borrow a textbook, as many libraries do not purchase current textbooks or have their copies on Reserve for their own students. Keep in mind you might not be able to keep the textbook for an entire semester. Loan periods can range from two weeks to several months with varying renewals. Renewals are at the discretion of the lending libraries and the length is determined by them. ILL books are subject to being recalled by the lending library.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">5 &#8211; How long does it take to receive an ILL item?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Many factors determine when ILL items arrive. Typically, but not always, journal articles and book chapters arrive anywhere between a few hours after requesting them in ILLiad to a few days. Books, audio-visual items, and other loans typically take a week or longer to arrive.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">6 &#8211; Who may request items through Interlibrary Loan (ILL)?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<ul class=\"wp-block-list\">\n<li>51ÁÔÆæ faculty members and emeritus faculty<\/li>\n\n\n\n<li>51ÁÔÆæ staff members<\/li>\n\n\n\n<li>51ÁÔÆæ graduate students currently enrolled, employed, or working as researchers for 51ÁÔÆæ<\/li>\n\n\n\n<li>51ÁÔÆæ undergraduate students<\/li>\n\n\n\n<li>Visiting scholars with a sponsoring department at 51ÁÔÆæ<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">7 &#8211; I am no longer a student at 51ÁÔÆæ. May I still request items through ILL?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Interlibrary loan services are only offered for current students and employees. Check with your local library.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">8 &#8211; What can I request through ILL?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>The interlibrary loan staff obtains books, articles, dissertations, reports, DVDs, CDs, and other material from other libraries and institutions. Please note that some books and audio-visual media may be difficult to borrow.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">9 &#8211; How do I access my ILL article?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>The interlibrary loan staff will email you a notification when any ILL article you requested has arrived.<br>You will access articles and chapters electronically by logging into&nbsp;<a href=\"https:\/\/wisconsin.hosts.atlas-sys.com\/nonshib\/gzn\/\" target=\"_blank\" rel=\"noreferrer noopener\">ILLiad<\/a>. All received articles will appear in the table in the middle of the screen. You will then click the View PDF icon&nbsp;of the item you wish to open.<\/p>\n\n\n\n<figure class=\"alignleft uwm-c-img--left\"><img loading=\"lazy\" decoding=\"async\" width=\"1035\" height=\"307\" src=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-view-articles.png\" alt=\"Image of ILLiad menu with Articles Available for Viewing highlighted\" class=\"wp-image-35844\" srcset=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-view-articles.png 1035w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-view-articles-300x89.png 300w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-view-articles-1024x304.png 1024w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-view-articles-768x228.png 768w\" sizes=\"auto, (max-width: 1035px) 100vw, 1035px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">10 &#8211; Where do I pick up my ILL book?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Books, musical scores, CDs, DVDs, and other loans will be picked up at the borrowing services desk. Verify desk&nbsp;<a href=\"https:\/\/uwm.edu\/libraries\/about\/hours\/\" target=\"_blank\" rel=\"noreferrer noopener\">hours<\/a>&nbsp;before coming to the library. You will need your 51ÁÔÆæ ID or state issued ID to check out all ILL items.<\/p>\n\n\n\n<p>Some ILL loans will be designated Library Use only. These designations will be in the notification emails:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Library Use Only books will be available in Archives.<\/li>\n\n\n\n<li>Library Use Only microformats, DVDs and CDs will be available at the borrowing services desk and can be taken to the lower level microfilm room or media viewing area. They may not leave the library. These items must be returned to the borrowing services desk when finished.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">11 &#8211; Can I have someone else pick up my ILL item for me?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Yes. You can designate a person to pick up your ILL items on your behalf. You can add Proxy Patron(s) to your account by signing into&nbsp;<a href=\"https:\/\/wisconsin.hosts.atlas-sys.com\/nonshib\/gzn\/\" target=\"_blank\" rel=\"noreferrer noopener\">ILLiad<\/a>,&nbsp;clicking \u201cProfile\u201d in the navigation menu, then select \u201cAdd Proxy Patron\u201d.<\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"317\" height=\"152\" src=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2025\/08\/ILLiad-auth-user.png\" alt=\"Screenshot of &quot;Add Proxy Patron&quot; option in ILLiad.\" class=\"wp-image-46610\" srcset=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2025\/08\/ILLiad-auth-user.png 317w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2025\/08\/ILLiad-auth-user-300x144.png 300w\" sizes=\"auto, (max-width: 317px) 100vw, 317px\" \/><\/figure>\n\n\n\n<p>Enter the full name of anyone you wish to be allowed to pick up your ILL items at the borrowing services desk.<\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"754\" height=\"275\" src=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2025\/08\/ILLiad-auth-user-form.png\" alt=\"Screenshot of Proxy Patron information in ILLiad.\" class=\"wp-image-46468\" srcset=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2025\/08\/ILLiad-auth-user-form.png 754w, https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2025\/08\/ILLiad-auth-user-form-300x109.png 300w\" sizes=\"auto, (max-width: 754px) 100vw, 754px\" \/><\/figure>\n\n\n\n<p>Please note, anyone you designate as a Proxy User will be required to show their ID at the time of pick up. Also, you are responsible for your interlibrary loan items regardless of who picks them up.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">12 &#8211; How do I request an ILL item that I need right away?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>The interlibrary loan staff does its best to process requests as soon as it receives them. After the ILL staff processes a request, it is up to another library to decide when \u2013 or if \u2013 it can lend or copy an item. In other words, the ILL staff can only control when it processes a request. The ILL staff does not control when \u2013 or if \u2013 any item arrives.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">13 &#8211; Are there other options for requesting items the 51ÁÔÆæ Libraries doesn&#8217;t own?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Yes. Apart from ILLiad, the most popular method for obtaining materials that the 51ÁÔÆæ Libraries doesn\u2019t own is <a href=\"https:\/\/uwm.edu\/libraries\/ill\/ub\/\">UW System Resource Sharing.<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">14 &#8211; My ILL request was transferred to UW System Resource Sharing. Why?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Items obtained through UW System Resource Sharing can be kept for a longer period of time than items obtained through interlibrary loan. And, UW System Resource Sharing items typically arrive sooner than interlibrary loan items.<\/p>\n\n\n\n<p>Please note, there are important differences between<a href=\"https:\/\/uwm.edu\/libraries\/ill\/ub\/\"> UW System Resource Sharing<\/a> and interlibrary loan. You can watch the video on that page on how to make a UW System Borrowing request.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">15 &#8211; How much does it cost to make an ILL request?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>While many academic institutions charge for ILL services, we offer these services at no charge to eligible users. We are happy to provide for our patrons\u2019 research, teaching, and study needs and will do our best to acquire needed materials as efficiently as possible.<\/p>\n\n\n\n<p>However, we ask our patrons to be mindful that ILL services are not free for the 51ÁÔÆæ Libraries. In fact, some items are quite expensive to obtain. Please be judicious in making your requests. That way, you can help to ensure that the 51ÁÔÆæ Libraries are able to continue providing ILL services free of charge for eligible users.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":149,"featured_media":0,"parent":31351,"menu_order":62,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-35720","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>51ÁÔÆæ Libraries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwm.edu\/libraries\/ill\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs for Interlibrary Loan\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uwm.edu\/libraries\/ill\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"51ÁÔÆæ Libraries\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-23T15:44:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uwm.edu\/libraries\/wp-content\/uploads\/sites\/572\/2023\/04\/ILLiad-checked-out-items-renew1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1044\" \/>\n\t<meta property=\"og:image:height\" content=\"362\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/libraries\\\/ill\\\/faq\\\/\",\"url\":\"https:\\\/\\\/uwm.edu\\\/libraries\\\/ill\\\/faq\\\/\",\"name\":\"FAQs for Interlibrary Loan - 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