{"id":8622,"date":"2023-08-04T11:38:32","date_gmt":"2023-08-04T16:38:32","guid":{"rendered":"https:\/\/uwm.edu\/information-technology\/?page_id=8622"},"modified":"2026-03-30T11:30:27","modified_gmt":"2026-03-30T16:30:27","slug":"telephone-and-network-resources","status":"publish","type":"page","link":"https:\/\/uwm.edu\/information-technology\/telephone-and-network-resources\/","title":{"rendered":"Wired Network and Telephone"},"content":{"rendered":"\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading\" id=\"h-wired-network-and-telephone-services-order-form\">Wired Network and Telephone Services Order Form<\/h2>\n\n\n\n<p>Fill out the <a href=\"https:\/\/uwm.edu\/information-technology\/wifi\/wired-network-and-telephone-services-order\/\">Wired Network and Telephone Service Order<\/a> form to request:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Activate, a wired network data jack<\/li>\n\n\n\n<li>Repair or installation of a wired network data jack<\/li>\n\n\n\n<li>Changes to a landline phone such as add, disconnect, move or remove<\/li>\n<\/ul>\n\n\n\n<p>To submit your request, please fill out our <a href=\"https:\/\/uwm.edu\/information-technology\/wifi\/wired-network-and-telephone-services-order\/\">Wired Network and Telephone Services Order<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-wired-network-resources\">Wired Network Resources<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-classrooms\">Classrooms<\/h3>\n\n\n\n<p>All the General Assignment Classrooms have one data jack open for anyone to use. To connect, plug a laptop into the jack for full access to the internet on the campus network. Most data jacks are identified with a &#8220;D;&#8221; voice jacks are identified with a &#8220;V.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-offices\">Offices<\/h3>\n\n\n\n<p>Most 51ÁÔÆæ campus offices come equipped with network jacks. Activating a network jack requires a <a href=\"https:\/\/uwm.edu\/information-technology\/wifi\/wired-network-and-telephone-services-order\/\">Wired Network and Telephone Services Order<\/a>. Most data jacks are identified with a &#8220;D;&#8221; voice jacks are identified with a &#8220;V.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-wired-network-troubleshooting\">Wired Network Troubleshooting<\/h3>\n\n\n\n<p>If you are experiencing wired network issues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure all cords are securely plugged into the data jack itself (the black port in the jack is for data connections; it may contain a \u201cD\u201d on the label).<\/li>\n\n\n\n<li>Ensure the WiFi on the device plugging into the data jack is disabled.<\/li>\n\n\n\n<li>Only jacks made active will be provided connectivity. If you would like to activate a data jack, please complete a service order <a href=\"https:\/\/uwm.edu\/information-technology\/wifi\/wired-network-and-telephone-services-order\/\">here<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>If you have completed the above steps and your issue was not resolved, contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-emergency-phones\">Emergency Phones<\/h2>\n\n\n\n<p>Emergency telephones provide an automatic connection to emergency services. Depending on the phone&#8217;s location, you will either be connected to 51ÁÔÆæ&#8217;s Police Department or the Milwaukee Police Department. You can find emergency phones throughout campus, including at least one telephone on each level of parking structures.<\/p>\n\n\n\n<p>Emergency phones can be found in bright yellow boxes mounted on black poles topped with blue lights. The black poles have EMERGENCY written on them and the yellow cases are marked for emergency use. See image for reference.<\/p>\n\n\n\n<p>To use an Emergency Phone:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the door to the box.<\/li>\n\n\n\n<li>Hold the red button until the call is answered.\n<ul class=\"wp-block-list\">\n<li>Placing a call using an emergency phone will provide police with that phone&#8217;s location.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>These telephones are intended for emergency use only. Emergency use includes <strong>fires, medical emergencies, crimes in progress\/that have just occurred, and reporting suspicious people &amp; activities.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-landline-telephone-resources\">Landline Telephone Resources<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-accessibility-resources\">Accessibility Resources<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-braille-voicemail\">Braille Voicemail<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For braille voicemail training, Fill out the form for <a href=\"https:\/\/uwm.edu\/information-technology\/wifi\/wired-network-and-telephone-services-order\/\">Wired Network and Telephone Service requests.<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-wisconsin-telecommunication-relay-service\">Wisconsin Telecommunication Relay Service<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/www.wisconsinrelay.com\/\">Wisconsin Relay<\/a> is a no-cost service that enables people who are Deaf, Hard of Hearing, DeafBlind or those with a Speech Disability to place and receive phone calls. Visit <a href=\"http:\/\/www.wisconsinrelay.com\/\">their website<\/a> for more information.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-regulatory-information\">Regulatory Information<\/h4>\n\n\n\n<p><em>The Department of Administration (DOA)\/Division of Enterprise Technology (DET) has consistently been providing its Wisconsin Telecommunications Relay Service (WTRS) since 1992, complying with the Federal Communication Commission\u2019s (FCC) Telecommunications Relay Service (TRS) minimum mandatory requirements as identified in Title IV of the Americans with Disabilities Act (ADA) which can be found at <strong><a href=\"http:\/\/www.fcc.gov\/encyclopedia\/title-iv-ada\">http:\/\/www.fcc.gov\/encyclopedia\/title-iv-ada<\/a><\/strong>at its the most cost-effective ideas and technique to restrain or reduce the cost of WTRS, and to promote ideas about community outreach.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-costs-associated-with-campus-landlines\">Costs Associated with Campus Landlines<\/h3>\n\n\n\n<table id=\"tablepress-16\" class=\"tablepress tablepress-id-16\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">SERVICE<\/th><th class=\"column-2\">LOCATION<\/th><th class=\"column-3\">DEFINITION<\/th><th class=\"column-4\">VENDORS COORDINATED<\/th><th class=\"column-5\">51ÁÔÆæ COSTS<\/th><th class=\"column-6\">AT&amp;T COST<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Moving phone number(s)<\/td><td class=\"column-2\">Within one building<\/td><td class=\"column-3\">Moving phone number(s) means phone number(s) are removed from one or more jack(s) and installed on one or more jack(s) in another location.<\/td><td class=\"column-4\">51ÁÔÆæ<\/td><td class=\"column-5\">$82 \/Hr<\/td><td class=\"column-6\">N\/A<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Moving phone number(s)<\/td><td class=\"column-2\">From one to another building<\/td><td class=\"column-3\">Moving phone number(s) means phone number(s) are removed from one or more jack(s) in a building and installed on one or more jack(s) in another building.<\/td><td class=\"column-4\">51ÁÔÆæ, AT&amp;T<\/td><td class=\"column-5\">$82 \/Hr<\/td><td class=\"column-6\">$44 \/One-time service order charge + $20.65 \/Phone number<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Adding phone numbers(s)<\/td><td class=\"column-2\">Within one building<\/td><td class=\"column-3\">Adding phone number(s) means you want to keep the phone number(s) in their current jack(s) in a building and put on additional jack(s) in that building.<\/td><td class=\"column-4\">51ÁÔÆæ<\/td><td class=\"column-5\">$82 \/Hr<\/td><td class=\"column-6\">N\/A<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Installing new phone numbers(s)<\/td><td class=\"column-2\">Within one building<\/td><td class=\"column-3\">Installing new phone number(s) means a new, unique phone number is needed for jack(s) in a building.<\/td><td class=\"column-4\">51ÁÔÆæ, AT&amp;T, CenturyLink<\/td><td class=\"column-5\">$82 \/Hr<\/td><td class=\"column-6\">$44 \/One-time service order charge + $20.65 \/Phone number<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Removing phone numbers(s)<\/td><td class=\"column-2\">Within one building<\/td><td class=\"column-3\">Removing phone number(s) means phone number(s) will be taken off specified jack(s): phone number(s) will remain in any other jack(s) on which they&#8217;re located.<\/td><td class=\"column-4\">51ÁÔÆæ<\/td><td class=\"column-5\">$82 \/Hr<\/td><td class=\"column-6\">N\/A<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Disconnecting phone numbers(s)<\/td><td class=\"column-2\">Within one building<\/td><td class=\"column-3\">Disconnecting means the phone number(s) will be completely removed from the jack(s) within a building and won&#8217;t be available for use. All associated features(voice mailboxes, forwarding, special applications, etc.) will be removed and department will no longer be billed for them.<\/td><td class=\"column-4\">51ÁÔÆæ, AT&amp;T, Unity, CenturyLink<\/td><td class=\"column-5\">No charge<\/td><td class=\"column-6\">No charge<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Creating new voice mailbox(es)<\/td><td class=\"column-2\">N\/A<\/td><td class=\"column-3\">A new basic\/standard voice mailbox(es) will be created for the specified phone number(s).<\/td><td class=\"column-4\">Unity<\/td><td class=\"column-5\">N\/A<\/td><td class=\"column-6\">N\/A<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Removing voice mailbox(es)<\/td><td class=\"column-2\">N\/A<\/td><td class=\"column-3\">Voice mailbox(es) associated with the specified phone number(s) will be deleted.<\/td><td class=\"column-4\">Unity<\/td><td class=\"column-5\">N\/A<\/td><td class=\"column-6\">N\/A<\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Repair of 1 phone number<\/td><td class=\"column-2\">Within one building<\/td><td class=\"column-3\">Maximum charge if vendors were needed.<\/td><td class=\"column-4\">51ÁÔÆæ, AT&amp;T<\/td><td class=\"column-5\">$82 \/Hr<\/td><td class=\"column-6\">$70 trip charge + $25 \/15 minutes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-16 from cache -->\n\n\n<p>* Actual costs may vary slightly<\/p>\n\n\n\n<p><span lang=\"EN\">* If an estimate for new data\/voice jack installation or other work is desired, please, fill out a<\/span> <a href=\"https:\/\/uwm.edu\/information-technology\/wifi\/wired-network-and-telephone-services-order\/\">Wired Network and Telephone Services request.<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-dialing-instructions\">Dialing Instructions<\/h3>\n\n\n\n<p>If you are placing a call from one on-campus landline to another on-campus landline you may place the call by dialing the last four digits of the 7 digit phone number. For example, if the 7 digit phone number is 229-1122, the last four digits would be 1122.<\/p>\n\n\n\n<p>If you are placing a call from an on-campus landline to a local, long distance, or international phone number, you must dial 9 followed by the one digit country code, the 3-digit area code, and the 7-digit phone number. For example: 9+1+(414) 229-1122.<\/p>\n\n\n\n<p>Most local calling is free, but charges are incurred for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Operator assistance<\/li>\n\n\n\n<li>Directory assistance*<\/li>\n\n\n\n<li>Long distance dialing<\/li>\n<\/ul>\n\n\n\n<p><strong>*<\/strong>Free directory assistance is available at <a href=\"http:\/\/www.anywho.com\/\">anywho.com<\/a>. When calling directory assistance, dial the number yourself rather than having the operator connect you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-handling-threatening-calls\">Handling Threatening Calls<\/h3>\n\n\n\n<p>If you feel threatened, abused, or harassed by a phone call:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Hang up immediately.<\/li>\n\n\n\n<li>If you continue to receive similar calls, contact the <a href=\"https:\/\/uwm.edu\/police\/about\/contact\/\">51ÁÔÆæ Police Department<\/a>.\n<ul class=\"wp-block-list\">\n<li>Calls including threats to life and\/or property should be reported to the 51ÁÔÆæ Police Department immediately.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Write down the statements made by the caller or record the call.\n<ul class=\"wp-block-list\">\n<li>Keep track of the date, time, and phone line the call came in on.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If you have received the call via voicemail, do not erase the message until directed to do so by the 51ÁÔÆæ Police Department.<\/li>\n\n\n\n<li>If these calls continue, the 51ÁÔÆæ Police Department can try tracing the caller.\n<ul class=\"wp-block-list\">\n<li>It is important to note that the caller&#8217;s name and telephone number will not be shared with the person who generated the complaint.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-telephone-troubleshooting\">Telephone Troubleshooting<\/h3>\n\n\n\n<p><strong>Below you can find troubleshooting information for when telephone issues arise.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-jacks\">Jacks<\/h4>\n\n\n\n<p>Wall jacks have two access points: one for phone and one for computer data. Be sure to plug the phone cord into the voice portion of the wall jack. It is white and may be labeled with a \u201cV\u201d.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-phone-not-ringing\">Phone not ringing<\/h4>\n\n\n\n<p>Common causes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The ringer may be off.\n<ul class=\"wp-block-list\">\n<li>Check to make sure the ringer is on.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The phone cord is loose or in the wrong port.\n<ul class=\"wp-block-list\">\n<li>Make sure your phone cords are securely plugged into the back of the phone and into the jack.<\/li>\n\n\n\n<li>The phone cord should only be plugged into the white portion of the jack.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Hardware malfunctions happen.\n<ul class=\"wp-block-list\">\n<li>A faulty phone\/cord may cause this problem. Replace your existing phone with one you know is working to test for this issue.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>If your issue persists, please contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-ringer-duration-is-too-short\">Ringer duration is too short<\/h4>\n\n\n\n<p>This is usually caused by the call forwarding feature. To disable, dial \u201c122,\u201d wait for the tone, and hang up.<\/p>\n\n\n\n<p>If your issue persists, please contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-can-t-answer-forwarded-calls\">Can&#8217;t answer forwarded calls<\/h4>\n\n\n\n<p>This is usually caused by the call forwarding feature. To disable, dial \u201c122,\u201d wait for the tone, and hang up.<\/p>\n\n\n\n<p>If your issue persists, please contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-crosstalk\">Crosstalk<\/h4>\n\n\n\n<p>Common causes for crosstalk issues include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multiple buttons being pressed simultaneously<\/li>\n\n\n\n<li>Conference button being pressed<\/li>\n\n\n\n<li>Phone malfunction<\/li>\n<\/ul>\n\n\n\n<p>If your issue persists, please contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-static-noise-online\">Static\/noise online<\/h4>\n\n\n\n<p>The most common reason for noise issues is because of a broken phone cord. Replace your current phone and cord with one you know is working. Make sure the phone is plugged into the white portion of the jack.<\/p>\n\n\n\n<p>If your issue persists, please contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-can-t-access-voicemail-box\">Can&#8217;t access voicemail box<\/h4>\n\n\n\n<p>If you receive a message saying that the box cannot be accessed, a PIN reset may be needed.<\/p>\n\n\n\n<p>Contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>&nbsp;to have your PIN reset.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-no-dial-tone\">No dial tone<\/h4>\n\n\n\n<p>Common causes for no dial tones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loose\/broken phone cords<\/li>\n\n\n\n<li>Phone cords plugged into the wrong portion of the jack<\/li>\n\n\n\n<li>Multiple buttons being pressed simultaneously<\/li>\n\n\n\n<li>Conference button being pressed<\/li>\n\n\n\n<li>Phone malfunctions<\/li>\n\n\n\n<li>No phone number connected to the jack\n<ul class=\"wp-block-list\">\n<li>If you would like to add\/move a phone number to a voice jack, please complete a service order <a href=\"https:\/\/uwm.edu\/information-technology\/wifi\/wired-network-and-telephone-services-order\/\">here<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Please note: If your phone is connected to a shared line, it is important to check all phones with the same telephone number for issues. To help diagnose issues with shared phone lines:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Unplug all telephones that share a phone number with the problem phone.<\/li>\n\n\n\n<li>One at a time, plug a telephone into the white jack to see if the problem persists.<\/li>\n\n\n\n<li>Repeat the procedure for every telephone that shares the problem phone number.<\/li>\n\n\n\n<li>If you find one or more of the telephones don\u2019t work, those telephones will need to be replaced by your department.<\/li>\n\n\n\n<li>For a full list of phones using the same number, contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-voicemail-services\">Voicemail Services<\/h3>\n\n\n\n<p><strong>As a member of 51ÁÔÆæ&#8217;s campus, you have 2 options for voicemail services:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purchase an answering machine from wherever your department does their office-supply purchasing<\/li>\n\n\n\n<li>Request a state-provided voice mailbox be created for you campus phone number <a href=\"https:\/\/uwm.edu\/information-technology\/wifi\/wired-network-and-telephone-services-order\/\">here<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Additional information to keep in mind while using voicemail:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A single phone line can have up to three voice mailboxes.<\/li>\n\n\n\n<li>A single voice mailbox can receive messages from several phone lines.<\/li>\n\n\n\n<li>Certain applications offer the option of asking the caller questions and soliciting a response.<\/li>\n\n\n\n<li>Call boxes allow you to leave a greeting or information for the caller but do not allow the caller to leave a message.<\/li>\n<\/ul>\n\n\n\n<p>If you have voicemail issues or questions, contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-voicemail-resources\">Voicemail Resources<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-listening-to-messages\">Listening to messages<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Access your voicemail.<\/li>\n\n\n\n<li>To listen to new messages, press 1.\n<ul class=\"wp-block-list\">\n<li>To listen to saved messages, press 3 then 1.<\/li>\n\n\n\n<li>To listen to deleted messages, press 3 then 2.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-setting-up-amp-accessing-nbsp-voicemail\">Setting Up &amp; Accessing&nbsp;Voicemail<\/h5>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-setting-up-your-voice-mailbox\">Setting up your Voice Mailbox<\/h6>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Access your Voice Mailbox using the steps outlined under &#8220;Accessing Your Voice Mailbox&#8221;.<\/li>\n\n\n\n<li>From there, follow the auto enrollment instructions.<\/li>\n\n\n\n<li>Once you have completed setup, the system will prompt you that you have finished enrollment.\n<ul class=\"wp-block-list\">\n<li>If you don&#8217;t complete the process, the system will not enroll the mailbox and you will not hear this prompt.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>You are prompted to set up a recorded name, personal greeting and change your password.<\/li>\n\n\n\n<li>To exit, press * or hang up.<\/li>\n<\/ol>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-accessing-your-voice-mailbox\">Accessing Your Voice Mailbox<\/h6>\n\n\n\n<ol class=\"wp-block-list\">\n<li>If you are calling from an on-campus landline, dial 9+1+(414) 227-5140.<\/li>\n\n\n\n<li>If you are calling from the phone associated with the mailbox, press *.<\/li>\n\n\n\n<li>Enter your ID (area code + 7-digit phone number of the voice mailbox being set-up) followed by the pound sign (#).\n<ul class=\"wp-block-list\">\n<li>If you hear &#8220;I did not recognize that as a valid entry&#8221;, that 10-digit phone number does not have a state-provided voice mailbox.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Enter PIN followed by the pound sign (#).\n<ul class=\"wp-block-list\">\n<li>If you haven&#8217;t set up your mailbox yet, type: 78283942014 followed by the pound sign (#).<\/li>\n\n\n\n<li>If your PIN has been reset, type: 4142295800 followed by the pound sign (#).<\/li>\n\n\n\n<li>If you&#8217;ve forgotten your PIN or hear &#8220;PIN is invalid&#8221; contact the Network Operations Center using the contact information at the top of this page.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Follow prompts until the end to complete enrollment<\/li>\n<\/ol>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-recording-greetings\">Recording Greetings<\/h5>\n\n\n\n<p>To record a greeting once you have set up your voicemail, press 1 then 3.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-recording-your-name-as-your-greeting\">Recording your name as your greeting:<\/h6>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press 1.<\/li>\n\n\n\n<li>At the tone, say your first and last name.<\/li>\n\n\n\n<li>When done, press the pound sign (#).<\/li>\n\n\n\n<li>It will play your newly recorded name back.<\/li>\n\n\n\n<li>Press the pound sign (#) to keep it, or press 1 to re-record.<\/li>\n<\/ol>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-recording-a-personalized-greeting\">Recording a personalized greeting:<\/h6>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press 1, then 1 again.<\/li>\n\n\n\n<li>Speak your greeting.<\/li>\n\n\n\n<li>When done, press the pound sign (#).<\/li>\n\n\n\n<li>It will play your newly recorded greeting back.<\/li>\n\n\n\n<li>To accept this greeting and continue, press the pound sign (#). To re-record, press 1<\/li>\n<\/ol>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-changing-your-greeting-preferences-or-switching-to-an-alternate-greeting\">Changing your greeting preferences or switching to an alternate greeting:<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To change preferences from initial menu, press 4<\/li>\n\n\n\n<li>To re-record your greeting, press 1 then 1<\/li>\n\n\n\n<li>To turn your alternate greeting on\/off, press 1 then 2<\/li>\n\n\n\n<li>To edit greetings, press 1 then 3<\/li>\n\n\n\n<li>To edit your standard greeting, press 1, then 3, then 1<\/li>\n\n\n\n<li>To edit your alternate greeting, press 1,&nbsp;then 3,&nbsp;then 2<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-changing-your-pin\">Changing Your PIN<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your new PIN (see below for PIN criteria), then #<\/li>\n\n\n\n<li>Re-enter your new PIN, then #<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-pin-criteria\">Pin Criteria<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At least 10-digits<\/li>\n\n\n\n<li>Not the phone number of the voice mailbox<\/li>\n\n\n\n<li>Digits are not all the same (ex, 9999).<\/li>\n\n\n\n<li>Digits are not consecutive (ex, 1234 or 4321).<\/li>\n\n\n\n<li>Spells their first or last name, their organization or company name, or any other obvious words.<\/li>\n\n\n\n<li>Contains their primary extension \u2013forward or reverse of digits<\/li>\n\n\n\n<li>Uses the same digits more than twice in a row (ex, 900012).<\/li>\n\n\n\n<li>Is 1-digit increment of a previous password (ex, 20185 to 20186).<\/li>\n\n\n\n<li>Contains fewer than three different digits (ex, 18181).<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-unable-to-access-your-voicemail\">Unable to access your voicemail?<\/h5>\n\n\n\n<p>If there is a message that states that the mailbox cannot be accessed, contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-options-during-after-message-playback\">Options during\/after message playback<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restart, press 1<\/li>\n\n\n\n<li>Save, press 2<\/li>\n\n\n\n<li>Delete, press 3<\/li>\n\n\n\n<li>Reply (and begin recording), press 4<\/li>\n\n\n\n<li>Stop recording\/listen, press 4 then 1<\/li>\n\n\n\n<li>Delete recording\/restart, press 4 then 3<\/li>\n\n\n\n<li>Stop recording, press 4 then #<\/li>\n\n\n\n<li>To save as new, press 6<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-sending-voicemails\">Sending Voicemails<\/h5>\n\n\n\n<p>To send a message to someone&#8217;s voicemail:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From initial menu, press 2<\/li>\n\n\n\n<li>Enter 10-digit number, then record your message<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-l-col--4 uwm-l-offset--1\">\n<div class=\"uwm-p-card uwm-p-card--color-head uwm-p-card--contact uwm-u-mb-40\"><div class=\"uwm-p-card--profile-header\"><div class=\"uwm-p-card--profile-header-text\"><div class=\"uwm-p-card--title\">51ÁÔÆæ Help Desk<\/div><\/div><\/div><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<ul class=\"uwm-c-list--contact uwm-c-list--cleanlist\">\n<li><i class=\"fa-solid fa-envelope fa-fw\"><\/i><a href=\"mailto:helpdesk@it.uwm.edu\">helpdesk@it.uwm.edu<\/a><\/li>\n\n\n\n<li><i class=\"fa-solid fa-mobile-screen-button fa-fw\"><\/i><a href=\"tel:414-229-4040\">414-229-4040<\/a><\/li>\n\n\n<\/ul>\n<p><\/p><\/div><\/div><a href=\"https:\/\/uwm.edu\/information-technology\/request-support\/\" class=\"uwm-p-card--link\">Online Support Form<\/a><\/div>\n\n\n<div class=\"uwm-block-otp-nav \"><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3214,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-8622","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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