{"id":382,"date":"2016-12-16T13:46:37","date_gmt":"2016-12-16T19:46:37","guid":{"rendered":"https:\/\/uwm.edu\/information-technology\/?page_id=382"},"modified":"2026-02-26T13:19:17","modified_gmt":"2026-02-26T19:19:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/uwm.edu\/information-technology\/printstations\/faqs\/","title":{"rendered":"W\u0113pa Print Away FAQs"},"content":{"rendered":"\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading\" id=\"h-w-e-pa-setup\">W<strong>\u0113<\/strong>pa Setup<\/h2>\n\n\n\n<h3 class=\"wp-block-heading default\" id=\"h-do-i-need-to-create-an-account-with-wepa-before-i-use-the-printers\">Do I need to create an account with W\u0113pa before I use the printers?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can log into&nbsp;<a href=\"https:\/\/www.wepanow.com\/login#\">W\u0113pa<\/a> to create an account before using the printers, however; you may also create an account with W\u0113pa automatically when you log in manually at any print station across campus.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-do-i-create-a-wepa-account-at-the-print-station\">How do I create a W\u0113pa account at the Print Station?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your W\u0113pa account will be created after following these steps:\n<ul class=\"wp-block-list\">\n<li>Tap &#8220;Don&#8217;t have a PantherCard?&#8221; (Even if you have one).<\/li>\n\n\n\n<li>Select &#8220;I am a Student&#8221; (Even if you are not a student).<\/li>\n\n\n\n<li>Use your 51ÁÔÆæ credentials to login with W\u0113pa.<\/li>\n\n\n\n<li>Release your job, and pay for your prints.<\/li>\n\n\n\n<li>Swipe your PantherCard the next time you use W\u0113pa.<\/li>\n\n\n\n<li>If you do not have a PantherCard, continue manually logging in to W\u0113pa.<\/li>\n\n\n\n<li>Use your 51ÁÔÆæ account to print anywhere on campus!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-do-i-create-a-wepa-account-online\">How do I create a W\u0113pa account online?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your W\u0113pa account will be created after following these steps:\n<ul class=\"wp-block-list\">\n<li>Visit the <a href=\"https:\/\/www.wepanow.com\/login#\">W\u0113pa login page<\/a>.<\/li>\n\n\n\n<li>Click on the&nbsp;School&nbsp;drop-down, search for&nbsp;University of Wisconsin \u2013 Milwaukee&nbsp;and click on it.<\/li>\n\n\n\n<li>Once you click on University of Wisconsin \u2013 Milwaukee you will be brought to the 51ÁÔÆæ login page.<\/li>\n\n\n\n<li>Login using your ePanther credentials.<\/li>\n\n\n\n<li>Once you log in, W\u0113pa will instruct you to click on the blue prompt to continue. Click this to complete the login process.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-do-i-do-if-i-encounter-an-error-message\">What do I do if I encounter an error message?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact W\u0113pa\u2019s Support lines at the following:\n<ul class=\"wp-block-list\">\n<li>Phone: +1 (800)-675-7639<\/li>\n\n\n\n<li>Email: Help@W\u0113paNow.com<\/li>\n\n\n\n<li>Chat Support: @ support.W\u0113paNow.com<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Contact the <a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">51ÁÔÆæ Help Desk<\/a> for paper\/toner replacement.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-do-i-upload-my-documents-to-wepa\">How do I upload my documents to W\u0113pa?<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-cloud\">Cloud<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your Box, Google Drive, Dropbox or OneDrive account at any W\u0113pa&nbsp;print station to print your files.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-web\">Web<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in at the&nbsp;<a href=\"https:\/\/wepanow.com\/webupload\">W\u0113pa Upload page<\/a>, select your documents and&nbsp;\u201csend to W\u0113pa.\u201d<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-traditional\">Traditional<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the&nbsp;<a href=\"https:\/\/wepanow.com\/printapp\">W\u0113pa Print App<\/a><\/li>\n\n\n\n<li>Open your document, choose File then Print and select your preferred W\u0113pa printer.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-email\">Email<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Using the email tied to your W\u0113pa account, email your documents to&nbsp;<a href=\"mailto:print@wepanow.com\">print@W\u0113panow.com<\/a>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-mobile\">Mobile<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the \u201cW\u0113pa Print\u201d app and follow the instructions.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-usb\">USB<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Insert your USB drive at any W\u0113pa print station.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-how-do-i-cancel-a-print-job\">How do I cancel a print job?<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have a final opt-out opportunity during the \u201cprint\u201d stage of using W\u0113pa.<\/li>\n\n\n\n<li>Cancel your print job, and your payment will automatically be refunded to your account.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-do-i-add-funds-to-my-wepa-account\">How do I add funds to my W\u0113pa account?<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-add-funds-online\">Add funds online<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into your account at W\u0113paNow.com.<\/li>\n\n\n\n<li>Select \u201cdeposit funds\u201d from the \u201cmore options\u201d tab.<\/li>\n\n\n\n<li>Select the desired deposit amount at the top of the screen.<\/li>\n\n\n\n<li>Provide W\u0113pa with the desired information and submit the payment.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-add-funds-at-the-print-station\">Add funds at the Print Station<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into the system<\/li>\n\n\n\n<li>Choose your prints<\/li>\n\n\n\n<li>Continue to the payment method<\/li>\n\n\n\n<li>Swipe credit\/debit card<\/li>\n\n\n\n<li>Select the amount you would like to add to your account<\/li>\n\n\n\n<li>Continue printing your document.<\/li>\n\n\n\n<li>What does it mean to \u201cTag a Card\u201d?\n<ul class=\"wp-block-list\">\n<li>Like your PantherCard, you can use Credit\/Debit cards to log into the W\u0113pa Print Stations. Find the three bars at the top of the screen at the print station, \u2026<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-can-i-pay-with-cash-what-about-credit-debit-cards-and-my-panthercard\">Can I pay with cash? What about credit\/debit cards and my PantherCard?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To pay with cash, you must purchase a 51ÁÔÆæ gift card such as a Grind gift card.<\/li>\n\n\n\n<li>Paying with a credit\/debit card will cost an additional $.40 fee unless you put funds into your W\u0113pa account as well.<\/li>\n\n\n\n<li>Your PantherCard will work!<\/li>\n\n\n\n<li>Additionally, you have a W\u0113pa account as soon as you sign into a Print Station, so putting funds in your W\u0113pa account ensures you will always be able to print.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-can-i-figure-out-what-i-owe\">How can I figure out what I owe?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>W\u0113pa will tell you, on screen, what you owe for each print job.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-happens-to-my-wepa-account-funds-after-i-graduate-or-leave-the-university\">What happens to my W\u0113pa account funds after I graduate or leave the university?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You won\u2019t lose that money. Contact W\u0113pa support representatives, and they will refund your debit\/credit card the remaining funds in your account.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-other-frequently-asked-questions\">Other Frequently Asked Questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-can-i-scan-documents-with-wepa\">Can I scan documents with W\u0113pa?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There is currently one W\u0113pa Print Station with a scanner near room B10 in the West wing of the Golda Meir Library.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-happens-if-i-can-t-print-my-documents-now-what-happens-to-my-print-jobs\">What happens if I can\u2019t print my documents now? What happens to my print jobs?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your documents will stay in your W\u0113pa Print queue for up to 6 days. Log in and print them out at any print station around campus before 6 days are up!<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our web page has a map of the printer locations as well.<\/li>\n\n\n\n<li>Walk around and find what works best for you and your classes.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-happens-if-my-print-gets-messed-up-in-the-printer\">What happens if my print gets messed up in the printer?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact W\u0113pa\u2019s support team and they will send you a refund for your prints.<\/li>\n<\/ul>\n\n\n\n<p>For more answers to Frequently Asked Questions, visit <a href=\"http:\/\/support.wepanow.com\/category\/faqs\/\">Wepa&#8217;s FAQ page<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-l-col--4 uwm-l-offset--1\">\n<div class=\"uwm-p-card uwm-p-card--color-head uwm-p-card--contact uwm-u-mb-40\"><div class=\"uwm-p-card--profile-header\"><div class=\"uwm-p-card--profile-header-text\"><div class=\"uwm-p-card--title\">For Inquiries About W<strong>\u0113<\/strong>pa<\/div><\/div><\/div><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<ul class=\"uwm-c-list--contact uwm-c-list--cleanlist\">\n<li><i class=\"fa-solid fa-envelope fa-fw\"><\/i><a href=\"mailto:help@wepanow.com\">help@wepanow.com<\/a><\/li>\n\n\n\n<li><i class=\"fa-solid fa-mobile-screen-button fa-fw\"><\/i><a href=\"tel:800-675-7639\">800-675-7639<\/a><\/li>\n\n\n<\/ul>\n<\/div><\/div><a href=\"http:\/\/support.wepanow.com\/\" class=\"uwm-p-card--link\">Connect with W<strong>\u0113<\/strong>pa Chat Support<\/a><\/div>\n\n\n<div class=\"uwm-block-otp-nav \"><\/div>\n\n\n<div class=\"uwm-u-flex uwm-u-flex--wrap uwm-u-flex--left\">\n<a class=\"uwm-c-button uwm-u-mr-20 uwm-u-mb-20\" href=\"https:\/\/uwm.edu\/information-technology\/printstations\/print-station-locations\/\" rel=\"\">W<strong>\u0113<\/strong>pa Station Locations<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":471,"featured_media":0,"parent":364,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-382","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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