{"id":681,"date":"2024-11-29T14:29:53","date_gmt":"2024-11-29T20:29:53","guid":{"rendered":"https:\/\/uwm.edu\/hr\/?page_id=681"},"modified":"2026-04-07T11:50:56","modified_gmt":"2026-04-07T16:50:56","slug":"cbc-faq","status":"publish","type":"page","link":"https:\/\/uwm.edu\/hr\/toolkits\/background-check\/cbc-faq\/","title":{"rendered":"Criminal Background Check FAQ"},"content":{"rendered":"\n<p class=\"size-p-sm\"><strong>Updated:<\/strong> 4\/7\/23<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"uwm-l-row uwm-l-row--4\">\n<div class=\"uwm-l-col\">\n<div class=\"uwm-p-accordion\" data-accordion-prefix-classes=\"uwm\" data-accordion-cool-selectors=\"1\"><button class=\"uwm-p-accordion--toggle-button size-p-md\">Expand All<\/button>\n<div class=\"uwm-p-accordion--header\">1. Why hasn\u2019t the finalist for whom I submitted a request received an email from HireRight yet?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Make sure the email address you provided through BP Logix is correct. If an incorrect email is provided, the finalist will not receive the link since it is sent to the email address provided. Contact cbc-hr@uwm.edu if you have questions.<\/p>\n\n\n\n<p>Instruct the finalist to check their Junk\/Spam folder. The email will come from HireRight Customer Support and the subject will be \u201cUniversity of Wisconsin Background Verification Request.\u201d<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">2. When the finalist clicks on the link in the HireRight email, it says that the link has expired. What happens now?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>HireRight emails each finalist a link, which remains active for five (5) business days. If the finalist fails to respond to this link, it expires. The CBC Administrator re-orders the link and HireRight emails a second link that also remains active for five (5) business days. If the finalist fails to respond to the second link, it also expires. Following two unsuccessful attempts, the CBC Administrator cancels the request, and the HR Business Partner (HRBP) is notified. If the unit still requires a CBC for this finalist, a new BP Logix submission via the Request for <a href=\"https:\/\/uwm.bplogix.net\/form.aspx?pid=0d7c854a-f1ef-4afa-9901-e8f47a1d1429&amp;formid=5751a7a9-1ac0-42f9-b9c8-9480e34d3d25&amp;nohome=0&amp;completepageprompt=0&amp;completepage=&amp;completetext=The%20CBC%20Request%20Form%20has%20been%20submitted\" target=\"_blank\" rel=\"noreferrer noopener\">Employee\/Volunteer Background Check<\/a> form is required to repeat the cycle.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">3. Why is the CBC request I submitted taking longer than usual?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Make sure that the finalist has received the emailed link from HireRight, has logged into their system, and has completed the electronic finalist consent and disclosure form.<\/p>\n\n\n\n<p>If the finalist has lived outside of the United States during the last seven (7) years, make sure they have also provided any additional documentation requested by HireRight.<\/p>\n\n\n\n<p>Please Note: Processing time may be longer during peak hiring seasons, in the event of a natural disaster, or due to other world events.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">4. What is the average turnaround time for a CBC after a finalist has responded to the HireRight link, completed the consent and disclosure form, and provided their information?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>CBC results are generally available within two (2) to seven (7) business days for finalists that have lived exclusively in the United States during the last seven years, depending on where they have lived within the U.S.<\/p>\n\n\n\n<p>Turnaround time for finalists who have reported living abroad during any of the last seven years may take seven (7) days to six (6) weeks depending on their prior residence, if they have lived in multiple countries, and\/or on the events currently occurring in those countries.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<div class=\"uwm-p-accordion\" data-accordion-prefix-classes=\"uwm\" data-accordion-cool-selectors=\"1\"><button class=\"uwm-p-accordion--toggle-button size-p-md\">Expand All<\/button>\n<div class=\"uwm-p-accordion--header\">5. Will the HRBP receive an email once a finalist has responded to the HireRight link, completed the consent and disclosure form, and provided their information?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>No.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">6. How will the HRBP be notified of a satisfactory CBC?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Both the initiator and the HRBP will receive an email from \u201cuwm-ewkflowprocdir@uwm.edu\u201d indicating that the finalist \u201cMEETS COMPANY STANDARDS.\u201d<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">7. How will the HRBP be notified if there is a negative criminal report (i.e., an adverse action or \u201chit\u201d) or a problem with a finalist\u2019s record?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>There is a process for handling adverse actions or \u201chits\u201d which begins with an email to the HRBP containing an attached letter outlining the finalist\u2019s offense(s). The CBC Administrator will guide the HRBP through the process.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"uwm-p-accordion--header\">8. Is it possible for finalists to log into HireRight, and complete the consent on a mobile device?<\/div><div class=\"uwm-p-accordion--panel\"><div class=\"uwm-p-accordion--panel-inner uwm-u-clear\">\n<p>Yes.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Updated: 4\/7\/23<\/p>\n","protected":false},"author":3280,"featured_media":0,"parent":677,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-681","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/users\/3280"}],"replies":[{"embeddable":true,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/comments?post=681"}],"version-history":[{"count":9,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/681\/revisions"}],"predecessor-version":[{"id":696,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/681\/revisions\/696"}],"up":[{"embeddable":true,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/677"}],"wp:attachment":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/media?parent=681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}