{"id":1701,"date":"2024-12-17T14:32:03","date_gmt":"2024-12-17T20:32:03","guid":{"rendered":"https:\/\/uwm.edu\/hr\/?page_id=1701"},"modified":"2026-04-10T15:21:44","modified_gmt":"2026-04-10T20:21:44","slug":"eap","status":"publish","type":"page","link":"https:\/\/uwm.edu\/hr\/eap\/","title":{"rendered":"Employee Assistance Program (EAP)"},"content":{"rendered":"\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<p class=\"lead-in\">Provides employees and family members confidential resources to address the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal and work-related concerns\/issues<\/li>\n\n\n\n<li>Assistance with legal\/financial situations<\/li>\n\n\n\n<li>Help with work-life balance including referral services<\/li>\n\n\n\n<li>Navigate traumatic incidents and coping with grief\/loss<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Employees and family members are eligible for up to 8 free confidential counseling sessions. EAP services are available 12 months following separation. Services are free and employees do not need to be enrolled in State Group Health Insurance to utilize.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Administered by Acentra Health<\/li>\n\n\n\n<li>24\/7 Phone: (833) 539-7285<\/li>\n\n\n\n<li class=\"uwm-c-link--external\">Website: <a href=\"https:\/\/sowi.mylifeexpert.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">sowi.mylifeexpert.com\/<\/a><\/li>\n\n\n\n<li>To Create Account: Use SOWI as the Company Code<\/li>\n\n\n\n<li><a href=\"https:\/\/www.wisconsin.edu\/ohrwd\/well-being\/download\/eapservices.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Acentra Health Services Flyer<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Employees can also access discounts for various goods\/services through EAP.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"uwm-c-link--external\"><a href=\"https:\/\/keproeap.benefithub.com\/app\/discounts\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Acentra Health Benefit Hub<\/a> (requires separate login)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-l-col--4 uwm-l-offset--1 uwm-u-border--left\">\n<h2 class=\"wp-block-heading\" id=\"h-eap-resources\">EAP Resources<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/IQCQ60tNSqjfQpicOtaGRzaKASxC6Vwx1DwBS-KiHBn5U-s\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">EAP Overview Services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/IQA8y5Qau1OaSo2HGJQuOj-AAZhRaaoBt1aUVRxNAPbGeUI\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">EAP Overview of Counseling Services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/IQDABluwr8fTSbzHDmPzBUWzAbXGw1d6ppI93VCzLiXAPgI\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">EAP First Responder Line<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/IQDJNL4SzlyUTKCwNq5ItdgMAd-zUnFcCtbNRtjTvJDkt4U\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">EAP Self-Service Estate Planning<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/IQA6aivrSfO_SZfg72mSFtJ_AW4cmzbRhHK88du8DPxShfw?e=aUPGh2\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">EAP Suicide Prevention Tip Sheet<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/IQBh8H10pYcFRK88o2QQvA5kAT4xhgR0J5KT72ZHFZX-ivk?e=B22Woe\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">EAP Connect Mobile App<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/EcIWJFOtdIhPkqT4pSNqO24BnlS8IGRDKPIdKNfu_Ybq_g?e=aXGq2t\" target=\"_blank\" rel=\"noreferrer noopener\">EAP Legal and Financial Consultation Services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/EfasSY5EE9pGrz_OQJjM4CABZLYN---VQe01UB2NvqM22g?e=K7F9TW\" target=\"_blank\" rel=\"noreferrer noopener\">EAP Money Coaching<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/Ee0NVGSWZW5LmVIXU4o7GnMBulSYkMJUwHq7jgwh-O4OZw?e=gavgMk\" target=\"_blank\" rel=\"noreferrer noopener\">EAP Work\/Life Consultation Services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers.sharepoint.com\/:b:\/s\/HR-Web\/ETgQ6osjwehHmF9EEN8TtE8BTAwVe4OeQFMXYgvQ-hUKbQ?e=EGmH4R\" target=\"_blank\" rel=\"noreferrer noopener\">EAP Management Consultation Services<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"has-alpha-channel-opacity uwm-c-hr--thick\" \/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-management-amp-organizational-services\">Management &amp; Organizational Services<\/h2>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"uwm-l-row uwm-l-row--4\">\n<div class=\"uwm-l-col uwm-u-border--right\">\n<h3 class=\"wp-block-heading size-h4\" id=\"h-managers-and-human-resource-professionals-have-access-to-unlimited-telephonic-leadership-consultation-services\">Managers and human resource professionals have access to unlimited telephonic leadership consultation services<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call the toll-free number, 1-833-539-7285, to connect directly with the EAP\u2019s Management Services Team.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-u-border--right\">\n<h3 class=\"wp-block-heading size-h4\" id=\"h-receive-expert-advice-and-guidance-on-issues-such-as\">Receive expert advice and guidance on issues such as:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enhancing team dynamics, fostering employee morale and engagement<\/li>\n\n\n\n<li>Maintaining a positive, productive work environment<\/li>\n\n\n\n<li>Addressing problematic behavior and performance (tardiness, missed deadlines, absenteeism, low morale, complaints, etc.)<\/li>\n\n\n\n<li>Referring an employee to the EAP<\/li>\n\n\n\n<li>How to talk with an employee about work performance<\/li>\n\n\n\n<li>Resources and support to help process and deal with a traumatic experience\/critical incident both short and long term.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<h3 class=\"wp-block-heading size-h4\" id=\"h-invite-the-eap-to-a-department-meeting-or-training-session\">Invite the EAP to a Department Meeting or Training Session<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The EAP can provide education or training onsite or virtually for department meetings. Contact Renee Joos (rljoos@uwm.edu) or Tracy Oles (teo@uwm.edu) to learn more and schedule.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Management &amp; Organizational Services<\/p>\n","protected":false},"author":3280,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-1701","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/1701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/users\/3280"}],"replies":[{"embeddable":true,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/comments?post=1701"}],"version-history":[{"count":13,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/1701\/revisions"}],"predecessor-version":[{"id":5520,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/1701\/revisions\/5520"}],"wp:attachment":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/media?parent=1701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}