{"id":1288,"date":"2024-12-12T13:32:22","date_gmt":"2024-12-12T19:32:22","guid":{"rendered":"https:\/\/uwm.edu\/hr\/?page_id=1288"},"modified":"2026-04-14T15:16:51","modified_gmt":"2026-04-14T20:16:51","slug":"glacier","status":"publish","type":"page","link":"https:\/\/uwm.edu\/hr\/international-staff-and-students\/glacier\/","title":{"rendered":"GLACIER"},"content":{"rendered":"\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading\" id=\"h-what-is-glacier\">What is GLACIER?<\/h2>\n\n\n\n<p class=\"lead-in\">GLACIER is an online tax compliance system designed to allow institutions to efficiently and effectively collect information, make tax residency and income tax treaty determinations, manage paperwork, maintain data, and file reporting statements with the IRS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-do-i-get-assistance\">How Do I Get Assistance?<\/h3>\n\n\n\n<p>UW System has consolidated the administration of GLACIER accounts. This means that our UW-Shared Services, located in Madison, WI, is now your point of contact for any questions relating to your account. You may contact them at their phone numbers or email listed below. You may also receive email communications from your GLACIER international administrator and may contact them directly that way as well.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading uwm-u-m-0\" id=\"h-uw-shared-services\"><strong>UW-Shared Services<\/strong><\/h4>\n\n\n\n<p class=\"uwm-u-m-0 uwm-u-mt-10\">Phone: (608) 262-0600 or (888) 298-0141<\/p>\n\n\n\n<p class=\"uwm-u-m-0 uwm-u-mt-10\">Email: GetHelpUW@support.wisconsin.edu<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-l-col--4 uwm-l-offset--1\">\n<h3 class=\"wp-block-heading default\" id=\"h-glacier-resources\">GLACIER Resources<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-glacier-website\"><strong>GLACIER Website<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"uwm-c-link--external\"><a href=\"https:\/\/www.online-tax.net\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.online-tax.net<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-uw-system\"><strong>UW System<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwservice.wisconsin.edu\/help\/payroll#foreign\" target=\"_blank\" rel=\"noreferrer noopener\">Service Operations Troubleshooting Questions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uwservice.wisconsin.edu\/tax\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tax Resources<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uwservice.wisconsin.edu\/docs\/publications\/glacier-sample-uw-email.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Sample UW Email Foreign Nationals Receive<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uwservice.wisconsin.edu\/docs\/publications\/glacier-sample-employee-email.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Sample GLACIER Email Foreign Nationals Receive<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uwservice.wisconsin.edu\/docs\/publications\/glacier-access-data-entry-screens.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Foreign National View of GLACIER Account<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-faq\"><strong>FAQ<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/hr\/faq\/international\/#h-glacier\" target=\"_blank\" rel=\"noreferrer noopener\">GLACIER Section of the International Staff and Students Questions<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"has-alpha-channel-opacity\" \/>\n\n\n\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading default\" id=\"h-who-needs-a-glacier-account\">Who needs a GLACIER account?<\/h2>\n\n\n\n<p>All foreign national employees being paid or receiving funds through 51ÁÔÆæ payroll must create and maintain a GLACIER individual record for payroll and taxation purposes. This includes Resident Aliens and Nonresident Aliens.<\/p>\n\n\n\n<p>A foreign national employee is any non U.S. citizen on payroll, regardless of tax status.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading default\" id=\"h-how-do-i-get-a-glacier-account\">How do I get a GLACIER account?<\/h2>\n\n\n\n<p>Complete the international visitors section of Form W-4 and submit to the HR office. GLACIER generates\u00a0accounts when the Country of Citizenship, date of entry, and visa type are entered into the Human\u00a0Resource System.<\/p>\n\n\n\n<p>Two emails will be sent to your 51ÁÔÆæ email from the below addresses. Check your junk mail folder.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>support@online-tax.net<\/li>\n\n\n\n<li>uwhradministration@uwsa.edu<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"has-alpha-channel-opacity\" \/>\n\n\n\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading default\" id=\"h-what-is-the-deadline-for-completing-my-glacier-account\">What is the deadline for completing my GLACIER account?<\/h2>\n\n\n\n<p>The GLACIER record should be completed and all documents delivered to 2033 E. Hartford Ave within 5 days of your account creation date. We recommend you wait until you have arrived in Milwaukee to complete the GLACIER entry and deliver all materials.<\/p>\n\n\n\n<p>Following your initial GLACIER entry, you will need to deliver all GLACIER-generated reports and tax treaty forms, along with your immigration document photocopies, to the Department of Human Resources.<\/p>\n\n\n\n<p>Department of Human Resources<br>Attention: Payroll Services<br>Engelmann Hall, Room 125<br>2033 E. Hartford Avenue<br>P.O. Box 413<br>Milwaukee, WI 53201-0413<\/p>\n\n\n\n<p>We do not recommend emailing GLACIER documents, as they contain sensitive data.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading default\" id=\"h-when-do-i-need-to-update-my-glacier-account\">When do I need to update my GLACIER account?<\/h2>\n\n\n\n<p>Employees must update GLACIER with any changes to your status. This includes changes in visa type, extended immigration status, additional paid relationship types such as a fellowship or scholarship with 51ÁÔÆæ, and new departure dates.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading size-h2\" id=\"h-to-access-your-glacier-nbsp-account\">To access your GLACIER&nbsp;account<\/h3>\n\n\n\n<p class=\"uwm-c-link--external\">Log into your GLACIER account at&nbsp;<a href=\"https:\/\/www.online-tax.net\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.online-tax.net<\/a>. If you do not remember your login or password, select LOGIN NOW then FORGOT LOGIN. When prompted for your email address, enter the one where this email was sent. Once in the system, you can change the email address associated with your GLACIER account to a permanent address.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"has-alpha-channel-opacity\" \/>\n\n\n\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading default\" id=\"h-how-can-i-terminate-my-glacier-account\">How can I terminate my GLACIER account?<\/h2>\n\n\n\n<p>If you will not be employed by, receive income from, or be enrolled at the University of Wisconsin during the remainder of the current or following calendar year you should follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Update your email and mailing addresses in your GLACIER account. Update your permanent mailing address in <a href=\"https:\/\/my.wisconsin.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">my.wisconsin.edu<\/a> in the My Information app. Contact the Department of Human Resources to update your email address.<\/li>\n\n\n\n<li>Make sure the immigration information in your GLACIER account reflects the status and expiration date which applied while you were receiving income through UW payroll system. Do NOT include any status pertaining to U.S. presence after you left the UW.<\/li>\n\n\n\n<li>Update your final U.S. DEPARTURE date to reflect when you have\/will depart and remain outside the U.S. for 365 days or more.<\/li>\n\n\n\n<li>Contact your GLACIER account administrator if you will not be enrolled at or in a payment relationship with the University of Wisconsin during the remainder of the current or next calendar year.<\/li>\n\n\n\n<li>Provide your GLACIER account administrator with a summary of all dates you will be in the U.S. during the current calendar year. Include presence for travel, attendance at another school, work for another employer, etc.<\/li>\n<\/ul>\n\n\n\n<p>A foreign national employee is any non U.S. citizen on payroll, regardless of tax status.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<h3 class=\"wp-block-heading size-h2\" id=\"h-third-party-changes-made-to-account\">Third-Party changes made to account<\/h3>\n\n\n\n<p>Third-party changes are most likely done by a responsible administrator. Review any changes made and inquire with your international administrator before removing any new or different information.<\/p>\n\n\n\n<p>It is important to show all types of income you are receiving from UW System (wages, fellowship, scholarship, etc.) and administrators may add any missing income types on your behalf. These types of additions are for a reason and should not be removed without your administrator\u2019s approval.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"has-alpha-channel-opacity\" \/>\n\n\n\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading default\" id=\"h-holds-on-your-glacier-account\">Holds on your GLACIER account<\/h2>\n\n\n\n<p><strong>Hold 1:<\/strong> The SSN or ITIN is missing<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once it is received, you should add it to your GLACIER account and a new packet should be&nbsp;submitted to HR.<\/li>\n\n\n\n<li>Scholarships cannot be paid without a tax identification number or confirmation of application.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Hold 2:<\/strong> Country or Tax Residence differs from Country of Residence or Citizenship<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Treaty cannot be granted.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Hold 3:<\/strong> Immigration status has changed during the current visit to the U.S.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Treaty cannot be granted. Foreign nationals must leave the U.S. and remain out of the country for a full calendar year, or greater, between VISA changes to qualify for any potential treaty.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Hold 4:<\/strong> Immigration status is not sponsored by the client institution<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unless on OPT, a foreign national with an immigration status not sponsored by UW System may not work at or receive income from 51ÁÔÆæ.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading default\" id=\"h-glacier-tax-prep\">GLACIER Tax Prep<\/h2>\n\n\n\n<p>To help guide you through the Federal tax filing process 51ÁÔÆæ offers web-based tax software called GLACIER Tax Prep designed exclusively for foreign nationals who are non-residents for tax purposes. It is a part of the GLACIER program and opens in late-February each year.<\/p>\n\n\n\n<p>GLACIER Tax Prep is for federal tax filing purposes only and cannot submit the tax return electronically. Once the federal tax filing is completed by GLACIER Tax Prep, it must be saved and then printed out and mailed to the IRS.<\/p>\n\n\n\n<p>The federal tax filing GLACIER Tax Prep helps complete is needed when completing the Wisconsin state tax filing so be sure to save a copy.<\/p>\n\n\n\n<p><strong>See also:<\/strong> <a href=\"https:\/\/uwm.edu\/hr\/international-staff-and-students\/tax-information-for-foreign-nationals\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tax Information for Foreign Nationals<\/a><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3280,"featured_media":0,"parent":1257,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-1288","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/1288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/users\/3280"}],"replies":[{"embeddable":true,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/comments?post=1288"}],"version-history":[{"count":9,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/1288\/revisions"}],"predecessor-version":[{"id":5044,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/1288\/revisions\/5044"}],"up":[{"embeddable":true,"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/pages\/1257"}],"wp:attachment":[{"href":"https:\/\/uwm.edu\/hr\/wp-json\/wp\/v2\/media?parent=1288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}