Provides employees and family members confidential resources to address the following:
- Personal and work-related concerns/issues
- Assistance with legal/financial situations
- Help with work-life balance including referral services
- Navigate traumatic incidents and coping with grief/loss
Employees and family members are eligible for up to 8 free confidential counseling sessions. EAP services are available 12 months following separation. Services are free and employees do not need to be enrolled in State Group Health Insurance to utilize.
- Administered by Acentra Health
- 24/7 Phone: (833) 539-7285
- Website:
- To Create Account: Use SOWI as the Company Code
Employees can also access discounts for various goods/services through EAP.
- (requires separate login)
EAP Resources
Management & Organizational Services
Managers and human resource professionals have access to unlimited telephonic leadership consultation services
- Call the toll-free number, 1-833-539-7285, to connect directly with the EAP’s Management Services Team.
Receive expert advice and guidance on issues such as:
- Enhancing team dynamics, fostering employee morale and engagement
- Maintaining a positive, productive work environment
- Addressing problematic behavior and performance (tardiness, missed deadlines, absenteeism, low morale, complaints, etc.)
- Referring an employee to the EAP
- How to talk with an employee about work performance
- Resources and support to help process and deal with a traumatic experience/critical incident both short and long term.
Invite the EAP to a Department Meeting or Training Session
- The EAP can provide education or training onsite or virtually for department meetings. Contact Renee Joos (rljoos@uwm.edu) or Tracy Oles (teo@uwm.edu) to learn more and schedule.