{"id":1024,"date":"2018-07-20T15:33:35","date_gmt":"2018-07-20T20:33:35","guid":{"rendered":"https:\/\/uwm.edu\/gis-council\/?page_id=1024"},"modified":"2026-03-16T14:44:26","modified_gmt":"2026-03-16T19:44:26","slug":"webgis-agreement","status":"publish","type":"page","link":"https:\/\/uwm.edu\/gis-council\/resources\/webgis-agreement\/","title":{"rendered":"WebGIS Agreement"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-support-agreement-for-esri-arcims-arcgis-arcsde-technology-at-uwm\">Support Agreement for ESRI ArcIMS\/ArcGIS\/ArcSDE Technology at 51ÁÔÆæ<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-current-support-agreement\">Current Support Agreement<\/h3>\n\n\n\n<p>Special support: version 4.0<br>date: July 16, 2011<br>term: 7\/1\/11-6\/30\/12<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-purpose\">Purpose<\/h3>\n\n\n\n<p>This agreement defines the provisions for hosting and supporting the ESRI ArcIMS, ArcGIS and ArcSDE applications for general campus use.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-personnel\">Key Personnel<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Service Manager is the professional responsible for managing service, primary escalation of problem resolution as well as technical project management and coordination.<\/li>\n\n\n\n<li>The Project Manager is the GIS Council representative who will serve as the primary contact for coordinating services or addressing issues and concerns.<\/li>\n\n\n\n<li>Individual User Group IT contacts.<\/li>\n\n\n\n<li>The specific individuals and contact information are listed in Addendum 02.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-gis-council-responsibilities\">GIS Council Responsibilities<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appointment of Project Manager and backup.<\/li>\n\n\n\n<li>Appointment of ArcIMS\/ArcGIS\/ArcSDE Server subcommittee.<\/li>\n\n\n\n<li>Development of policies and procedures for use of technologies involved in this project.\n<ul class=\"wp-block-list\">\n<li>User accounts<\/li>\n\n\n\n<li>Quotas<\/li>\n\n\n\n<li>Sunset dates<\/li>\n\n\n\n<li>Downtime Policies<\/li>\n\n\n\n<li>Custom Domain name URL for the server \u2013 like http:\/\/gis.sarup.uwm.edu<\/li>\n\n\n\n<li>Create an escalation tree<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Write and submit an Ed Tech Proposal to extend this support agreement through subsequent years.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-college-of-letters-and-science-responsibilities\">College of Letters and Science Responsibilities<\/h2>\n\n\n\n<p>In consultation with SARUP, acquisition and deployment of server technology. (2007)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-individual-user-group-responsibilities\">Individual User Group Responsibilities<\/h2>\n\n\n\n<p>Appoint IT contact for each user group<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sarup-responsibilities\">SARUP Responsibilities<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-server-hosting\">Server Hosting<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Operational services:\n<ul class=\"wp-block-list\">\n<li>Monitoring of server uptime and status. The Project Manager will be immediately notified of any detected problems.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Environmental services for equipment:\n<ul class=\"wp-block-list\">\n<li>Connection to conditioned power.<\/li>\n\n\n\n<li>Connection to Uninterrupted Power Supply.<\/li>\n\n\n\n<li>Connection to the campus network backbone.<\/li>\n\n\n\n<li>Space for equipment.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A minimum of 24-hour advance notice warning for scheduled downtime, to be scheduled in consultation with the designated Project Manager.<\/li>\n\n\n\n<li>Scheduled reboots happen between 1am \u2013 3am, key service functionality will be verified after reboot.<\/li>\n\n\n\n<li>Server OS or ESRI service packs are installed after 6 PM or later with consultation with the Project Manager with reboot scheduled 1am \u2013 3am.<\/li>\n\n\n\n<li>Server OS\/ESRI Software version changes happen on the weekends and are complete by Monday Morning with consultation with the Project Manager.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-server-support\">Server Support<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installation and setup of the server and the operating system.<\/li>\n\n\n\n<li>General day-to-day system hardware and software administration, maintenance, and support:\n<ul class=\"wp-block-list\">\n<li>First-line troubleshooting and assessment of problems (including servers, network, power, UPS, etc.) with notification regarding cause and resolution of problems.<\/li>\n\n\n\n<li>Server performance tuning.<\/li>\n\n\n\n<li>Administration of operating system.<\/li>\n\n\n\n<li>Installation, setup and ongoing support of installed operating system and apply, as needed, patches or upgrades.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>First-line troubleshooting and assessment of problems with notification to the Project Manager regarding cause and resolution of problems.<\/li>\n\n\n\n<li>In consultation with the Project Manager, designate a monthly window for server maintenance.<\/li>\n\n\n\n<li>A minimum of 24-hour advance notice\/warning for routine server maintenance or downtime, to be scheduled in consultation with the Project Manager.<\/li>\n\n\n\n<li>Non-routine maintenance \u2013 emergency patches or repairs, security issues, etc. \u2013 will be undertaken in rare cases. Care will be taken to minimize client impact. The Project Manager will be notified as soon as possible with an estimation of downtime.<\/li>\n\n\n\n<li>Server backup<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-support-website\">Support Website<\/h2>\n\n\n\n<p>Creating &amp; Maintaining the Support Website for ArcIMS, &amp; ArcGIS server.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-application-support\">Application Support<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Coordination of enhancements\/upgrades.<\/li>\n\n\n\n<li>Setup, testing, maintenance and problem resolution.<\/li>\n\n\n\n<li>Software application development and\/or installation.<\/li>\n\n\n\n<li>Account administration.<\/li>\n\n\n\n<li>Implement GIS Council policies.<\/li>\n\n\n\n<li>Hardware maintenance agreements.<\/li>\n\n\n\n<li>Software maintenance agreements.<\/li>\n\n\n\n<li>SSL Certificates, if needed.<\/li>\n<\/ul>\n\n\n\n<p>A meeting will be held, at a minimum quarterly or as requested by any party, to review the services defined in this Support Agreement. These review meetings will include evaluating the quality of service rendered, the response and resolution times for server related problems, and the status of any outstanding issues. The authorizing individuals (or their designates) must mutually agree to any changes in this agreement and either party may request a review of this agreement at any time.<\/p>\n\n\n\n<p>signed<br>Patricia L. Kissinger Date<br>Assistant Dean<br>College of Letters &amp; Science<\/p>\n\n\n\n<hr class=\"has-alpha-channel-opacity\"\/>\n\n\n\n<p>signed<br>Stephen L. Percy Date<br>Academic Program Director<br>Center for Urban Initiatives and Research<\/p>\n\n\n\n<hr class=\"has-alpha-channel-opacity\"\/>\n\n\n\n<p>signed<br>Ewa E. Barczyk Date<br>Director<br>51ÁÔÆæ Libraries<\/p>\n\n\n\n<hr class=\"has-alpha-channel-opacity\"\/>\n\n\n\n<p>signed<br>Stephen R. Heidt Date<br>Assistant Dean<br>School of Architecture and Urban Planning<\/p>\n\n\n\n<hr class=\"has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-addendum-01-fees\">Addendum 01 Fees<\/h4>\n\n\n\n<p>Funded with an Ed Tech Grant<br>TOTAL $1,000.00<\/p>\n\n\n\n<p>Transfer funds to:<br>Organization Name: School of Architecture and Urban Planning<br>Fund: 101-6<br>Organization No.: B11-0101<\/p>\n\n\n\n<hr class=\"has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-addendum-02-key-personnel\">Addendum 02 Key Personnel<\/h4>\n\n\n\n<p><strong>Service Manager:<\/strong><br>Name: Kurt R Meingast<br>Email: <a href=\"mailto:kurtm@uwm.edu\">kurtm@uwm.edu<\/a><br>Title: Associate Information Processing Consultant<br>Department: Administration Office<br>Address: Arch &amp; Urban Planning 150A<br>Office Phone: (414) 229-6007<\/p>\n\n\n\n<p><strong>Project Manager (Interim):<\/strong><br>Name: Donna Genzmer<br>Email: <a href=\"mailto:dgs@uwm.edu\">dgs@uwm.edu<\/a><br>Title: Director<br>Department: Cartography &amp; GIS Center<br>Office Address: Bolton 420<br>Office Phone: (414) 229-4865<\/p>\n\n\n\n<p><strong>GIS Council subcommittee for ArcIMS\/ArcGIS\/ArcSDE Technology:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list ls-no-bullet\">\n<li>Donna Genzmer, <a href=\"mailto:dgs@uwm.edu\">dgs@uwm.edu<\/a><\/li>\n\n\n\n<li>Dan Siercks, <a href=\"mailto:dsiercks@uwm.edu\">dsiercks@uwm.edu<\/a><\/li>\n\n\n\n<li>Kurt Meingast, <a href=\"mailto:kurtm@uwm.edu\">kurtm@uwm.edu<\/a><\/li>\n\n\n\n<li>Melissa Mann, <a href=\"mailto:mmann@uwm.edu\">mmann@uwm.edu<\/a><\/li>\n\n\n\n<li>Lisa Schelling, <a href=\"mailto:schellil@uwm.edu\">schellil@uwm.edu<\/a><\/li>\n\n\n\n<li>Mark Schwartz, <a href=\"mailto:mds@uwm.edu\">mds@uwm.edu<\/a><\/li>\n\n\n\n<li>Individual User Group IT Contacts:\n<ul class=\"wp-block-list\">\n<li>To be determined by GIS Council subcommittee<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-policies-and-procedures\">Policies and Procedures<\/h4>\n\n\n\n<p>version F date: July 16, 2011<\/p>\n\n\n\n<p><strong>A. User accounts<\/strong><br>A user will request an account through a professor. The user or the professor will fill out the online request form. See <a href=\"https:\/\/uwm.edu\/gis-council\/resources\/gis-forms\/\">https:\/\/uwm.edu\/gis-council\/resources\/gis-forms\/<\/a>. The online form will automatically generate an email to the professor, who will then forward the email to Kurt Meingast (kurtm@uwm.edu). This will ensure that only valid users will have accounts.<\/p>\n\n\n\n<p>User accounts will only be upgraded one software update.<\/p>\n\n\n\n<p>Any accounts created by a student user for an entity need to have a sunset date and a maintenance plan that does not involve Kurt Meingast or Joyce Witebsky.<\/p>\n\n\n\n<p><strong>B. Quotas<\/strong><br>Project data storage space will be limited to 115GB. Additional storage space will be allotted at the discretion of the technical manager, Kurt Meingast.<\/p>\n\n\n\n<p><strong>C. Sunset dates<\/strong><br>All accounts will be effective through June 30, 2012. This is when the current support agreement expires.<\/p>\n\n\n\n<p><strong>D. Downtime policies<\/strong><br>In the event the server needs to be down, Kurt Meingast will email all users with accounts, all IT contacts, and all subcommittee members. The contact list is shown below.<\/p>\n\n\n\n<p><strong>Contact list in the event the server will be down:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>All users with active accounts<\/li>\n\n\n\n<li>All ArcIMS subcommittee members and local IT representatives:<\/li>\n<\/ol>\n\n\n\n<figure class=\"uwm-c-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Name<\/th><th>51ÁÔÆæ Unit<\/th><th>Email<\/th><th>Phone<\/th><\/tr><\/thead><tbody><tr><td>Lisa Schelling<\/td><td>AGSL<\/td><td><a href=\"mailto:schellil@uwm.edu\">schellil@uwm.edu<\/a><\/td><td>414-229-6282<\/td><\/tr><tr><td>Donna Genzmer<\/td><td>Cartography &amp; GIS Center<\/td><td><a href=\"mailto:dgs@uwm.edu\">dgs@uwm.edu<\/a><\/td><td>414-229-4685<\/td><\/tr><tr><td>Terry Johnson<\/td><td>CUIR<\/td><td><a href=\"mailto:tgj2@uwm.edu\">tgj2@uwm.edu<\/a><\/td><td>414-229-3780<\/td><\/tr><tr><td>Dan Siercks<\/td><td>L&amp;S<\/td><td><a href=\"mailto:dsiercks@uwm.edu\">dsiercks@uwm.edu<\/a><\/td><td>414-229-2223<\/td><\/tr><tr><td>Melissa Mann<\/td><td>Urban Planning<\/td><td><a href=\"mailto:jmmann@uwm.edu\">jmmann@uwm.edu<\/a><\/td><td>262-377-1308<\/td><\/tr><tr><td>Kurt Meingast<\/td><td>SARUP<\/td><td><a href=\"mailto:kurtm@uwm.edu\">kurtm@uwm.edu<\/a><\/td><td>Reference F2 below<\/td><\/tr><tr><td>Andy Ritter<\/td><td>L&amp;S<\/td><td><a href=\"mailto:aritter@uwm.edu\">aritter@uwm.edu<\/a><\/td><td>414-229-6207<\/td><\/tr><tr><td>Mark Schwartz<\/td><td>Geography<\/td><td><a href=\"mailto:mds@uwm.edu\">mds@uwm.edu<\/a><\/td><td>414-229-3740<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>E. Custom domain name URL for the server<\/strong><br>The custom domain name URL is <a href=\"http:\/\/webgis.uwm.edu\">http:\/\/webgis.uwm.edu<\/a>. The instructions for general campus use is <a href=\"http:\/\/uwmgisinfo.uwm.edu\">http:\/\/uwmgisinfo.uwm.edu<\/a>.<\/p>\n\n\n\n<p><strong>F. Escalation tree<\/strong><br>In the event of problems using ArcIMS\/ArcGIS\/ArcSDE, the users will contact their local user group IT contact person, who will then contact Kurt Meingast. This will ensure that local IT contacts as well as Kurt will be aware of problems. See the contact list below.<\/p>\n\n\n\n<p><strong>Contact List in the event of problems<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact Local IT Representative:<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"uwm-c-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Name<\/th><th>51ÁÔÆæ Unit<\/th><th>Email<\/th><th>Phone<\/th><\/tr><\/thead><tbody><tr><td>Dan Siercks<\/td><td>L&amp;S<\/td><td><a href=\"mailto:dsiercks@uwm.edu\">dsiercks@uwm.edu<\/a><\/td><td>414-229-2223<\/td><\/tr><tr><td>Terry Johnson<\/td><td>CUIR<\/td><td><a href=\"mailto:tgj2@uwm.edu\">tgj2@uwm.edu<\/a><\/td><td>414-229-3780<\/td><\/tr><tr><td>Andy Ritter<\/td><td>Libraries<\/td><td><a href=\"mailto:aritter@uwm.edu\">aritter@uwm.edu<\/a><\/td><td>414-229-6207<\/td><\/tr><tr><td>Kurt Meingast<\/td><td>SARUP\/Others<\/td><td><a href=\"mailto:kurtm@uwm.edu\">kurtm@uwm.edu<\/a><\/td><td>Reference F2 below<\/td><\/tr><tr><td><\/td><td><\/td><td><\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Local IT Representative will contact <strong>Kurt Meingast<\/strong>:<br>Contact Kurt by phone using the numbers below in the order they are given:\n<ol class=\"wp-block-list\">\n<li>Main Contact: 828-9781<\/li>\n\n\n\n<li>Office Contact: 229-6007<\/li>\n\n\n\n<li>Home Contact: 906-1017<\/li>\n\n\n\n<li>Email: <a href=\"mailto:kurtm@uwm.edu\">kurtm@uwm.edu<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Support Agreement for ESRI ArcIMS\/ArcGIS\/ArcSDE Technology at 51ÁÔÆæ Current Support Agreement Special support: version 4.0date: July 16, 2011term: 7\/1\/11-6\/30\/12 Purpose This agreement defines the provisions for hosting and supporting the ESRI ArcIMS, ArcGIS and ArcSDE applications for general campus use. &hellip;<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":20,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-1024","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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