  {"id":6,"date":"2013-10-11T22:24:34","date_gmt":"2013-10-12T03:24:34","guid":{"rendered":"https:\/\/uwm.edu\/template\/?page_id=6"},"modified":"2026-04-15T11:48:39","modified_gmt":"2026-04-15T16:48:39","slug":"service-requests","status":"publish","type":"page","link":"https:\/\/uwm.edu\/facility-services\/service-requests\/","title":{"rendered":"Service Requests"},"content":{"rendered":"\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading size-h2\">Non Emergency Building Requests<\/h2>\n\n\n\n<p>All work requests for general building issues (e.g. clogged toilet, broken lock, temperature issue) should be submitted through the iServiceDesk button, below.<\/p>\n\n\n\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\"><div class=\"content_block\" id=\"custom_post_widget-642\">\n<div class=\"uwm-l-buttons--full\">\n<a class=\"uwm-c-button uwm-c-button--full uwm-u-mb-20 .uwm-u-mt-30\" href=\"https:\/\/uwm.webtma.com\/app\/request\/1750ef05-439e-4e96-860e-4ab32e46a8a7\" rel=\"\">iServiceDesk<\/a>\n<\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<div class=\"uwm-u-flex uwm-u-flex--wrap uwm-u-flex--left\">\n<a class=\"uwm-c-button uwm-u-mr-20 uwm-u-mb-20\" href=\"https:\/\/uwm.webtma.com\/app\/request\/2685d500-4864-4c0e-95ce-d8536d4f4074\" target=\"_blank\" rel=\"noreferrer noopener\">Request\/Work Order Status Lookup<\/a>\n<\/div>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<div class=\"uwm-l-buttons--full\">\n<a class=\"uwm-c-button uwm-c-button--full uwm-u-mb-20\" href=\"https:\/\/uwm.webtma.com\/Login\/Validate\/?tkn=zIC9FzhQ1XN3X5Osf5bjv7vQifLnFEU1jv3z1lgTZOBqN_-YwFM4D-SIni74ZPkIxGuXyFakS4DqMJzxkPL0I6nkYazvFp1ayk0dsj1JyT6hQpPqovWOnU9Gd6Tk9a-tjyEU-KjSHVQgJg36-AJAX8CdnK29SesUZ3mmkyi30UHP0OGWMNzxdbRXDpWl8NmXi_TvBDXOpnS2SD0rFvPeo5Rci5RoB5wtJDf8Ry27VEvIOF7IDreJG13TBKnq140etRd6KD38uqMn3gXwaS74Uw\" rel=\"\">University Housing Request<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Questions can be directed to the Work Order Center:<\/strong><br><a href=\"tel:414-229-4742\">414-229-4742<\/a><br><a href=\"tel:414-229-4496\">414-229-2691<\/a><br><a href=\"mailto:servicerequest@uwm.edu\" target=\"_blank\" rel=\"noreferrer noopener\">servicerequest@uwm.edu<\/a><\/p>\n\n\n\n<p><strong>Notice about building temperatures:<\/strong> In accordance with Governor Jim Doyle&#8217;s Executive Order 132 dated November 21, 2005, the Department of Administration issued guidelines related to temperature, humidity, hours of operation and other variables that affect energy usage. The main focus of the regulations is thermostat settings, which will be 68 degrees in the winter (60 degrees during unoccupied hours) and 76 degrees in the summer. The regulations also require that room lights and office equipment be turned off when not in use and prohibits the use of space heaters and fans.<\/p>\n\n\n\n<p><strong>Key Requests &#8211;<\/strong> <strong>Permitted Key Requestor Form &amp; Related Information<\/strong><\/p>\n\n\n\n<p>Staff needing to make key requests and\/or view work order charges in webTMA need to be approved by their Divisional Finance Officer (DFO) as a permitted requestor.&nbsp; The form linked below needs to be filled out by both parties and emailed to both <a href=\"mailto:mcliman3@uwm.edu\">mcliman3@uwm.edu<\/a> and <a href=\"mailto:servicerequest@uwm.edu\">servicerequest@uwm.edu<\/a>.&nbsp; Questions about the form and\/or process can also be directed to these email addresses.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/facility-services\/wp-content\/uploads\/sites\/245\/2024\/02\/Permitted_Requestor_Form_2024.pdf\">webTMA Permitted Requester Form (PDF)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/hr\/client-group-assignments\/\" target=\"_blank\" rel=\"noreferrer noopener\">DFO List<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong><span style=\"font-size: 18px\">Submit Service Request<\/span><\/strong><\/p>\n\n\n\n<p>Requests for keys should be submitted through the <a href=\"https:\/\/uwm.webtma.com\/app\/request\/4c2c5734-ee8d-40d2-988c-7879f83d3520\" target=\"_blank\" rel=\"noreferrer noopener\">webTMA key request portal<\/a>. The request portal is designed to provide a user-friendly mechanism to report facility issues and interact with the Facility Services Department.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"login-information\">Login Information<\/h2>\n\n\n\n<p>Key Requests can be completed by authenticating with your webTMA login.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service Requests and Chargeable Work Order Requests DO NOT require a login.<\/li>\n\n\n\n<li>Please note that your ePantherID and password are NOT the login credentials for webTMA. If you have a webTMA login and have forgotten your password, please contact the Work Order Center.<\/li>\n\n\n\n<li><em>In order to have an webTMA login set up, your DFO must approve your access.<\/em> Please have your UBR fill out the&nbsp;<a href=\"https:\/\/uwm.edu\/facility-services\/wp-content\/uploads\/sites\/245\/2024\/02\/Permitted_Requestor_Form_2024.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">DFO Permitted Requestors (PDF)<\/a> form and email it to:<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<div class=\"uwm-p-card-grid uwm-l-grid uwm-l-grid--equal-y uwm-l-grid--2\">\n<div class=\"uwm-p-card uwm-u-mb-40 uwm-p-card--shadow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<p><strong>Work Order Center<br><\/strong>USRB-136<br><a href=\"tel:414-229-4742\">414-229-4742<\/a><br><a href=\"mailto:servicerequest@uwm.edu\">servicerequest@uwm.edu<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"uwm-p-card uwm-u-mb-40 uwm-p-card--shadow\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<p><strong>Adam McLimans<\/strong><br>USRB-136C<br><a href=\"tel:414-229-3259\">414-251-8904<\/a><br><a href=\"mailto:mcliman3@uwm.edu\">mcliman3@uwm.edu<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-webtma-7-tutorials\">webTMA 7 Tutorials<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/panthers-my.sharepoint.com\/:v:\/g\/personal\/dawna_uwm_edu\/EfkPN5_s4BBOqnJPNJ9swPwBKj9HzQK09wRyD2YBWTxthQ?e=3751zk\" rel=\"noopener\" target=\"_blank\">webTMA 7: Changing Your Password &#8211; Video<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers-my.sharepoint.com\/:b:\/g\/personal\/dawna_uwm_edu\/ES9SSEV4fP9KkOea9zQMlGEBEwmJKdkYMS1Rx7dmedF9Vg?e=LV5V6e\" rel=\"noopener\" target=\"_blank\">webTMA 7: Changing Your Password &#8211; Word Doc<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers-my.sharepoint.com\/:v:\/g\/personal\/dawna_uwm_edu\/EURM2dwvhRRPjlchnHMTFz8B9fsCuVrXI4uTci6hS_lBnA?e=wdyaOd\" rel=\"noopener\" target=\"_blank\">webTMA 7: Submitting a Service Request<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers-my.sharepoint.com\/:v:\/g\/personal\/dawna_uwm_edu\/EXtBZ-00fYVPjy9n6leBu-wBBtgSeE5nz4Xn0uikGDrwJg?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJPbmVEcml2ZUZvckJ1c2luZXNzIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXciLCJyZWZlcnJhbFZpZXciOiJNeUZpbGVzTGlua0NvcHkifX0&amp;e=VbyoDj\" rel=\"noopener\" target=\"_blank\">webTMA 7: How To Look Up a Work Order<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/panthers-my.sharepoint.com\/:v:\/g\/personal\/dawna_uwm_edu\/EQuSE8sdVBNLjZcIid2aL9YBce1fmOoQcd0DTLPa_usW3w?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJPbmVEcml2ZUZvckJ1c2luZXNzIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXciLCJyZWZlcnJhbFZpZXciOiJNeUZpbGVzTGlua0NvcHkifX0&amp;e=BAO399\" rel=\"noopener\" target=\"_blank\">webTMA 7: Additional Requestor Functions<\/a><\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-l-col--4 uwm-l-offset--1\">\n<div class=\"uwm-p-card uwm-p-card--color-head uwm-u-mb-40\"><div class=\"uwm-p-card--title\">Emergency Contact<\/div><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<p>Please report urgent matters &amp; building emergencies by phone:<\/p>\n\n\n\n<p><strong>Weekdays<\/strong><br>7 a.m. &#8211; 3:30 p.m.<br><a href=\"tel:414-229-4742\">414-229-4742<\/a><br><a href=\"tel:414-229-4496\">414-229-2691<\/a><\/p>\n\n\n\n<p><strong>Nights &amp; Weekends<\/strong><br>3:30 p.m. &#8211; 7 a.m.<br><a href=\"tel:414-229-4652\">414-229-4652<\/a><br><a href=\"tel:414-229-4652\">414-229-9911<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-6","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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