{"id":177,"date":"2023-04-11T17:15:50","date_gmt":"2023-04-11T22:15:23","guid":{"rendered":"https:\/\/uwm.edu\/advancing-learning\/?page_id=177"},"modified":"2026-04-09T10:48:29","modified_gmt":"2026-04-09T15:48:29","slug":"tech-support","status":"publish","type":"page","link":"https:\/\/uwm.edu\/advancing-learning\/services\/tech-support\/","title":{"rendered":"Tech Support"},"content":{"rendered":"\n<div class=\"uwm-l-buttons--full\">\n<a class=\"uwm-c-button uwm-c-button--full uwm-u-mb-20\" href=\"\/advancing-learning\/about\/contact\/?myNumber=4&amp;reason=Support%20for%20Canvas,%20Zoom,%20My%20Media,%20Hypothesis,%20and%20Other%20Teaching%20and%20Learning%20Technology\" rel=\"\">Get Technical Support from CASL<\/a>\n<\/div>\n\n\n\n<p class=\"uwm-u-mt-10\">The Center for Advancing Student Learning (CASL) supports educators in their use of teaching and learning technology. Our team members can troubleshoot technical issues and provide ways to effectively integrate various technologies into your teaching.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Who We Support:<\/strong> 51ÁÔÆæ instructors and staff members.<\/li>\n\n\n\n<li><strong>Supported Tools:<\/strong> CASL offers support for teaching and learning technology tools like Canvas, Zoom, Kaltura, Hypothesis and more. <a href=\"\/advancing-learning\/resources\/technology-resources\/\">Complete list of software supported by CASL.<\/a><\/li>\n\n\n\n<li><strong>Tools Supported by Other Departments:<\/strong> \n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/uwm.edu\/technology\/help\/\" target=\"_blank\" rel=\"noreferrer noopener\">51ÁÔÆæ Helpdesk<\/a><\/strong>: Instructors should contact 51ÁÔÆæ&#8217;s Helpdesk for general software support (e.g., password issues, Outlook, Office 365, etc.).<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/uwm.edu\/technology\/classroom-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Classroom Services<\/a>: <\/strong>Instructors should contact Classroom Services for assistance with AV\/IT equipment and control systems used in classrooms (e.g., classroom lecture recording systems).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Student Support:<\/strong> Students who require technical support should contact the&nbsp;<a href=\"https:\/\/uwm.edu\/technology\/help\/\" target=\"_blank\" rel=\"noreferrer noopener\">51ÁÔÆæ Help Desk<\/a> for assistance with Canvas, Zoom, Outlook, Office 365, etc.). <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Center for Advancing Student Learning (CASL) supports educators in their use of teaching and learning technology. Our team members can troubleshoot technical issues and provide ways to effectively integrate various technologies into your teaching.<\/p>\n","protected":false},"author":1516,"featured_media":3169,"parent":674,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":"","uwm_wg_additional_authors":[19]},"program":[],"class_list":["post-177","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Center for Advancing Student Learning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwm.edu\/advancing-learning\/services\/tech-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tech Support\" \/>\n<meta property=\"og:description\" content=\"The Center for Advancing Student Learning (CASL) supports educators in their use of teaching and learning technology. 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